Accounts Receivable, Communication Skills, Credit Analysis, Customer Escalations, Customer Relations, Documentation, Establish Priorities, Reconciliation, Team Player
Position Summary: Region support for resolving outstanding AR for commercial customer business and responsible for establishing as a point of contact for the customer. Work closely with internal team and departments to correct any outstanding issues with customers accounts that's preventing us from getting paid.
Comparison to Similar Roles:
If there are other positions similar to this position, please list them and identify areas in which this job might be considered bigger or smaller to the comparison jobs.
Centralized Analyst position this position would tend to be a little smaller in role in terms of the size of the customers, both volume and balance based, this role would be asked to work smaller commercial accounts vs the ask of the Centralized Analyst Position
Essential Functions: Essential Functions document the specific and important requirements to achieve results. Essential job functions must articulate the key responsibilities the employee is required to perform in the role- List no more than five (5) essential functions, (keep in mind percentage of time spent to only document those key items that take up the majority of the jobholders time and avoid responsibilities that only happen occasionally throughout the year). Items should be limited to two (2) sentences and should be concisely described.
1. Monitor aging report and prioritize collection activity based on aging
2. Contact customers to resolve account balances, document all collection activity, and maintain notes on each account
3. Cross collaborate with internal teams to educate on credit and collection best practices along with promoting department processes and functions
4. Escalate accounts to field personnel for resolution assistance
5. Reconcile customer accounts and resolve billing disputes or discrepancies by partnering with the appropriate internal departments