Refrigeration Account Manager

The Arcticom Group (“TAG”) is a U.S.-based network of commercial and industrial mechanical services companies that provide HVACR service and maintenance and installation services. TAG is committed to being an “employer of choice” and ensuring employees have a home where they can learn and grow.  With competitive compensation and an attractive benefits package, TAG is an exciting place to work.

The Refrigeration Account Manager is responsible for managing and growing client relationships with a focus on commercial refrigeration systems. Responsibilities will also include developing a positive customer relationship while continually managing every aspect of the account(s) to ensure a successful partnership.

Responsibilities and skills:

• Act as the primary point of contact for assigned commercial refrigeration accounts
• Build and maintain strong, long-term relationships with facility management teams
• Understand client needs and provide tailored refrigeration service solutions
• Partner with internal service teams to ensure timely, high-quality service delivery
• Conduct regular virtual and on-site client meetings to review performance and align expectations
• Respond to service issues with urgency and professionalism
• Identify opportunities to grow accounts through upselling and cross-selling services
• Maintain detailed records of client communications, proposals, and service agreements
• Share client feedback with internal teams to improve offerings and service delivery
• Work closely with operations and dispatch to meet service expectations
• Perform other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit

Qualifications:

• 3+ years of experience in refrigeration sales, account management, or a related field
• Demonstrated success in building and managing customer relationships
• Familiarity with facility management operations and processes
• Strong understanding of commercial refrigeration systems and industry best practices
• Excellent communication, problem-solving, and organizational skills
• Willingness to travel to client sites as needed
• Proficient with CRM platforms and Microsoft Office Suite
• Preferred: experience in the grocery, retail, or food service industries; technical training or background in HVAC/R systems

Physical Demands and Working Environment:

• Fast-paced work environment with frequent challenges and shifting priorities.
• Work is performed in both office and field-based settings.
• May involve an irregular or flexible work schedule based on client needs.