Refill Technician

Insight Global

Tyler, TX

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JOB DETAILS

LOCATION

Tyler, TX

POSTED

30+ days ago

Job Description

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.

Job Duties:

Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.

Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.

Answer, resolve and triage inbound inquiries appropriately.

Clarify prescription orders with pharmacist and/or clinician as appropriate.

Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.

Following through with claim adjudication and troubleshooting and reject codes.

Partnering with pharmacy to ensure proper in-stock of medications.

Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.

Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.

Properly discontinuing patients off service when appropriate.

Documenting work appropriately across all systems.

Manage, organize, and update relevant data using database applications.

Other duties that facilitate patient access to medications as assigned

Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.

Identify trends, resolve problems, recommend improvements, implement change.

Actively participate in process improvement initiatives.

Act as a value-added business partner to stakeholders throughout the organization.

Protect organization's value by keeping information confidential.

Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. Years of Experience: Required: 1+ years, Preferred: 2-5 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

Education: High school diploma or GED required null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

About the Company

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Healthcare Services

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts

FOUNDED

2001

WEBSITE

http://www.insightglobal.net