Referral Specialist (Referral Support Center)

JOB SUMMARY: Sycamores provides a spectrum of equitable mental health services through various programs to multicultural populations of all acuities. Although it serves a variety of consumers, the agency focuses primarily on providing care to low-income, high at- risk youth.

The Referral Specialist is responsible for assisting with managing and processing referrals. The Referral Specialist will utilize their expertise to determine appropriate resources or services for the consumer and family while collaborating with community partners. This position will be responsible for maintaining a consistent referral flow for the department through excellent customer service within our community. The Referral Specialist will refer parties and youth/young adult and family according to the guiding principles of the agency's philosophy of strength based, family focused needs driven and culturally competent.

Starting Pay Range:

$20 - $24 per hour (starting pay will be based on previous work experience and educational background.)

This position offers a flexible hybrid work schedule providing remote work and on-site support for our locations in Pacoima and Palmdale.

DUTIES AND RESPONSIBILITIES: (These are the essential job functions for this position. The essential functions of this job include but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others.)

• Receive and screen consumer referrals for the agency, gathering pertinent consumer information to determine eligibility for agency programs and services.
• Processing and assigning all consumer referrals to agency designated teams.
• Track and manage all consumer referrals.
• Keep updated on capacity and wait list throughout the organization so that appropriate referrals can be expedited.
• Enter pertinent information in Electronic Health Record system, SRTS, WTS and SRL.
• Communicate and collaborate with Clinical Supervisors and Program Director to ensure effective referral process and protocols.
• Tracking and updating required client list as needed for DMH and programs.
• Keep abreast of all agency programs and services to make the appropriate referrals for the agency.
• Maintain direct and positive communication with potential consumers and referring parties to build a positive reputation and resource.
• Mail, Fax, Scan intake documents for sites and referring agencies. 11. Attend all agency meetings and trainings as needed.
• Participate in regular supervision meetings as requested by supervisor.
• Perform other duties as assigned.

NOTE: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

JOB QUALIFICATIONS

• Bachelor's degree required.
• At least 2 years of relevant experience are preferred.
• Bi-lingual Spanish preferred.
• Maintains all required licenses and certifications.
• Valid California Driver License and a driving record acceptable to the Agency's insurance carrier.

All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug, and health screen.

Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.