Position Summary One of the region's largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute's world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute's Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare's Best Places to Work award. Click here to learn more about Orlando Health Jewett Orthopedic Institute Jewett Orthopedic Institute is hiring for a Referral Specialist! Orlando Health offers a great benefits package that includes: Medical, Dental, Vison 403(b) Retirement Savings Plan Health Savings Account (HSA) Flexible Spending Account (FSA) Paid Time Off (Up to 5 weeks to start) Life Insurance Extended Leave Plan (ELP) Family Care (child care, elder care, pet care) Paid Parental Leave Pet Insurance Car Insurance 100% PAID Tuition as well as tuition reimbursement & monthly payments to help pay down any graduated school debt ALL benefits start day one Responsibilities Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions. Ensures financial information and insurance has been verified. Updates patient insurance information in billing systems as needed Initiates the referral and authorization process for all services and visits. Works closely with nursing and medical staff to facilitate optimal patient care. Communicates with the scheduling department to verify each patient's insurance requirements have been satisfied for upcoming appointments. Coordinates with other departments as needed to facilitate patient's visit. Provides patient with referral information for other physicians and facilities. Communicates effectively with all internal and external customers - PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training High school graduate or equivalent education. Experience One (1) year of retail, customer service or health care.
Education/Training High school graduate or equivalent education. Experience One (1) year of retail, customer service or health care.
Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions. Ensures financial information and insurance has been verified. Updates patient insurance information in billing systems as needed Initiates the referral and authorization process for all services and visits. Works closely with nursing and medical staff to facilitate optimal patient care. Communicates with the scheduling department to verify each patient's insurance requirements have been satisfied for upcoming appointments. Coordinates with other departments as needed to facilitate patient's visit. Provides patient with referral information for other physicians and facilities. Communicates effectively with all internal and external customers - PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.