Summary:ThispositionsupportstheOrganizationby functioningasaliaisonbetweenpatientsandhealth careprovidersoragenciesinassisting, organizing, coordinating, and providing optimal health care service.Reportsto: Clinical Systems and Quality ManagerSupervises: N/ADressRequirement: Business casualWorkSchedule:Monday through Friday during standard business hours TimesaresubjecttochangeduetobusinessnecessityNon-Exempt JobDuties,theseareconsideredessentialtothesuccessfulperformanceofthisposition:Collectsandevaluatesinformationaboutapatientinregardtoopportunitiestoassistin achieving patient/family need, continuity of care and realistic outcomesRefersandcoordinatesappropriateprocessesasassignedResearches,documentsandinformsco-workersandpatientsabouttheavailablehealth resources at the local, state and federal levelsNotifies the patient of appointments scheduled, makes follow-up calls to specialist to ensurethatclientattendedappointmentsandremindsprovidertosubmitaConsultation ReportMaintains competency in obtaining and inputting medical information to and from clinicaland/orotherinformationsystemsincludingaccessinginformationasrequiredto complete the referral processAccurately,clearlyandefficientlydocumentsactionstakenandactivitiesperformedProvidescontinuityofcaretoeachpatientandtheirfamilymembersCompletes Prior Authorizations/Pre-Certification for procedures for that patients are referralsThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without noticeJob Qualifications (Experience, Knowledge, Skills and Abilities)Preferredassociatedegreeorhigher.Experiencewithhealthcarereferralspreferred.Experience with Medical Assisting preferred.WillingnesstoworkwithallculturalandsocioeconomicgroupswithoutjudgmentorbiasDemonstratesabilityto cooperativelywork/mediatewithallagegroupsandfamily groupsCompliance with the HIPAA law and regulation; ability to confidentially retain information,passingonlynecessaryinformationtothoseneededtoperformtheirdutyAbilitytoworkwithminimalsupervisionandexercisesoundindependentjudgmentExcellentfamiliarityandapplicationwithmedicalterminologyEquipmentOperated:TelephoneComputerPrinterFax machineCopierScannerCreditcard machineCalculatorOtherofficeequipmentas assignedFacility Environment:Heart of Ohio Family Health operates in multiple locations, in Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are ADA compliant.The office area is:keptatanormalworkingtemperaturesanitizeddailymaintainsstandardofficeenvironmentfurniturewithadjustablechairsmaintainsstandardofficeequipment;ie,computer,copier,faxmachine,etc.atanormal working heightPhysicalDemands andRequirements: these may be modified to accurately perform the essential functions of the position:Mobility=abilitytoeasilymovewithoutassistanceBending=occasionalbendingfromthewaistandkneesReaching=occasionalreachingnohigherthannormalarmstretchLifting/Carry=abilitytoliftandcarryanormalstackofdocumentsand/orfilesPushing/Pulling=abilitytopushorpullanormalofficeenvironmentDexterity=abilitytohandleand/orgrasp,useakeyboard,calculator,andotheroffice equipment accurately and quicklyHearing=abilitytoaccuratelyhearandreacttothenormaltoneofaperson'svoiceVisual=abilityto safelyandaccuratelyseeand reacttofactorsandobjects inanormal settingSpeaking = ability to pronounce words clearly to be understood by another individual