Referral Resource Specialist-MCL

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Provides guidance to the core areas of Internal Operations, specifically MLI, Client Support, and IT services related to Referral testing. Serves as local document manager for MCL Referrals, maintains electronic Referral Test Catalog and MCL related fields in Laboratory Test Catalog. Responsible for reviewing test changes from referral labs, fee schedule updates, and initiating change control to downstream systems. Must have exemplary human relations skills and proven problem-solving skills. Must be able to identify, analyze, evaluate, and solve specimen problems in support of Internal Operations and MLI. Works with DLMP Laboratories, internal collections areas, Mayo physicians, and Central Processing to resolve patient specimen issues. Requires critical thinking skills related to reporting test results from a large number of referral labs. Provides quality reporting for all involved in the reporting process.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

• Bachelor's Degree in Business or Science and 3 years' experience in Mayo Clinic Laboratories and/or a clinical laboratory is required.
• In lieu of a Bachelors' Degree, 8 years of experience in the DLMP or MCL is acceptable.
• Requires excellent organizational, verbal and written communication skills, attention to detail, prompt follow-through and closure of identified actions, an ability to prioritize and an ability to work independently and contribute as a team member.
• Knowledge or experience with computers and the ability to troubleshoot problems is essential. Must be able to adapt to unpredictable situations in a rapidly changing environment.
• All applicants must include a resume in their application.
• Employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.
• Internal applicants must attach their 3 most recent performance appraisals

Exemption Status

Nonexempt

Compensation Detail

$24.55 - $35.65/ hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday-Friday 7:30am-4:00pm. This position is Hybrid with rare onsite requirements. Applicant must live within 100 miles of a Mayo Clinic location.

Weekend Schedule

Rotate about every 7th Saturday.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Rhonda Wilson