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Referral Representative

Iconma

Lewisville, TX

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JOB DETAILS
SKILLS
Clinical Laboratory, Communication Skills, Customer Satisfaction, Customer Support/Service, Detail Oriented, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, High School Diploma, Identify Issues, Interpersonal Skills, Laboratory, Laboratory Systems, Medical Records, Medical Research, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, OSHA, Problem Solving Skills, Quality Management, Regulations, Resolve Customer Issues, Safety Training, Sales, Sample/Specimen Processing, Time Management, Vendor/Supplier Selection
LOCATION
Lewisville, TX
POSTED
5 days ago
Our client, is a Medical Research company, is looking for a Referral Representative for their Lewisville, TX location.
 
Responsibilities:
  • Handle all internal and external customer contact regarding Referral Testing.
  • Receive, resolve and follow up with complex customer issues.
  • Act as a liaison between internal and external customers and Referral vendors.
  • Retrieve, sort and process specimens for shipment to referral laboratories.
  • Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
  • Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
  • Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
  • Report laboratory results using established protocols.
  • Perform investigations and provide resolution to complex Referral Testing issues.
  • Research test availability using established protocol for selecting a referral vendor.
  • Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
  • Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification.
  • Document thoroughly; elevate issues of concern to supervisor.
  • Identify and escalate Reportable Quality incidents to supervisors.
  • Maintain work area in a safe, functional and sanitary condition.
  • Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
  • Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
  • Other duties as assigned.
  • This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
 
Requirements:
  • Minimum one (1) to two (2) years clinical laboratory experience.
  • Preferred Work Experience: Customer service and/or medical background preferred.
  • Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
  • Demonstrate strong independent problem-solving skills.
  • Interpersonal skills necessary to deal courteously and effectively with supervisors, coworkers and clients.
  • Communication skills necessary to handle telephone inquiries from clients and vendors.
  • Ability to deal with patient and client information in a confidential manner.
  • Good data entry skills required.
  • Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems
  • High School Diploma or equivalent - REQUIRED
  • Required to handle biological samples and potentially hazardous chemicals.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/