The Referral Management Specialist I serves as the first point of contact for individuals and referring physicians seeking access and referral information for medical care in a call center setting.
They facilitate the referral process, schedule appointments across multiple specialties, and use automated systems to ensure efficient operations.
Responsibilities include triaging patient calls, answering questions, resolving issues, and collecting accurate data such as demographic, insurance, and contact information.
The role supports clinic operations, enhances revenue cycle, and provides high-quality customer service.
Requirements include a high school diploma or equivalent and 0-6 months of work experience.
The position emphasizes teamwork, professionalism, and adherence to equal employment opportunity policies.