Find your calling at Mercy!

Overview
Receives referral/authorization via fax, email or verbal. Reviews patient benefits for referral/authorization process. Initiates call to physician offices or Payer to complete referral process. Provides updates to patients/offices regarding referral/authorization status.

Position Details:

Mercy Clinic Neurosurgery

Springfield, Missouri

FULL TIME

Qualifications:

Education: High school education or equivalent
Experience: Medical office experience preferred
Other:

- Office operations and computer literacy.

- Additional languages preferred but not required.

- Must possess good organizational and communication skills
 

Responsibilities:
- Initiates referral process in a timely manner
- Establishes a good rapport with clinics coworkers and patients.
- Obtains and communicates appropriate information from providers and nursing staff
- Maintains an excellent relationship with clinics and coworkers (integrated and non-integrated clinics)
- Reviews referrals generated by clinics to assure all information is accurate and complete. Updates as necessary.
- Documents all interactions as appropriate.
- Assists with training/support of clinic coworkers.
- Identifies areas of opportunity indicating the need for additional training.
- Contacts the patient regarding the referral status in a timely and compassionate manner.
- Responds to patient inquiries in a timely manner
- Reviews and understands referral status reports.

- Can identify areas in need of improvement and provide detailed explanation and problem-solving solutions.
- Maintains strictest confidentiality. Has an understanding of HIPPA regulations
- Represents Mercy at public and professional meetings and conferences as requested.
Performs other duties as assigned.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.