Referral Coordinator I

Our Full-time Benefits

Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Hiring Event
Please bring your resume and join us:  

• Friday, May 15^th from 9:30 AM to 1:30 PM at CenterWell Administrative Office (6503 Powell Road, The Villages, FL 32163) – RSVP’s are encouraged through Eventbrite at https://bit.ly/45bEpvS

Responsibilities:

This position is responsible for coordinating, verifying, distributing, and managing all referral services to provide a smooth process for our patients.

• Mastered basic job duties and completed competencies.
• Competent in EHR.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Maintain ongoing tracking and appropriate documentation on referrals.
• Assemble information concerning patient’s clinical background, referral needs, and provide appropriate clinical information to specialist.
• Act as a point of contact for patients with questions and/or concerns related to regards to referrals and authorizations required.
• Review details and expectations about the referral with patients.
• Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis, as requested/required.
• Proficient working in at least one of the following: Referral Consults, Referral Ancillary, Authorizations, Diagnostics, and Non-TVH.
• Ensure referrals are addressed in a timely manner meeting or exceeding department benchmark.
• Other duties as assigned.

Education/Experience Requirements:

• High school diploma
• Associate’s degree from a community/junior college or medical assistant certification completion preferred
• 0 to 1 year of healthcare referrals/medical office experience
• Knowledge of billing practices and clinic policies and procedures.
• Knowledge of coding and clinic operating policies.
• Proficient skills in computer programs.
• Effective communication skills, both verbal and written.
• Strong customer service focus.
• Ability to take and follow through with tasks and responsibilities.
• Ability to read and interpret medical charts.
• Ability to examine documents for information necessary for referrals.
• Ability to communicate effectively and work with others.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to walk and stand for extensive periods of time.
• The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 25 pounds.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Combination of standing, sitting, bending, and reaching associated with a normal office environment.
• Manual dexterity using EMR and computers for prolonged periods of time using fingers to keyboard, handle or feel. Workload will be heavy at times.

Work Environment:

• Office work environment using standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc.
• Low to moderate noise level

Salary is commensurate with experience.

Questions? Contact us at 

recruitment@thevillageshealth.com

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