Referral Coordinator I, II, III

Referral Coordinator I, II, III

Salary

$46,263.00 - $60,146.00 Annually

Location

10005 E. Osborn Rd, Scottsdale, AZ

Job Type

Full-Time

Job Number

101318-260526

Department

Health & Human Services

Opening Date

05/26/2026

Closing Date

6/9/2026 11:59 PM Arizona

• Description
• Benefits

Definition

Join our mission-driven team!

River People Health Center is seeking dedicated individuals to support Primary Care delivery by managing clinical clerical processes and ensuring consistent, quality care for our patients. In this role, you will act as a vital link between providers, patients, and specialists within the Salt River Pima-Maricopa Indian Community (SRPMIC).

Who are we?

The Salt River Pima-Maricopa Indian Community (SRPMIC) is a sovereign tribe located in the metropolitan Phoenix area. Bounded by the cities of Scottsdale, Tempe, Mesa and Fountain Hills, the Community serves over 9,000 tribal members, and all people conduct business over approximately 96 square miles of residential, agricultural and commercial lands, as a full-service government entity.

What does the job look like?

On a typical day, you will collaborate with a multidisciplinary team to navigate the complexities of medical referrals. Your key responsibilities include:

• Patient Advocacy: Serve as the primary point of contact for patients and families, helping them navigate the referral process and communicating their requests to the Care Team.
• Clinical Coordination: Coordinate specialist consultations, diagnostic studies, and medical equipment orders by accurately processing records and faxes.
• Insurance & Authorization: Contact insurance companies to verify benefits and obtain necessary authorizations to prevent claim denials.
• Tracking & Follow-up: Maintain meticulous documentation and investigate missing or outstanding specialist appointments to close the referral loop.
• Collaboration: Establish strong working relationships with specialty offices and community resource organizations to facilitate mutual care goals.

What do you have:

• Knowledge of the culture, customs, traditions, history and government of the Salt River Pima-Maricopa Indian Community
• Knowledge of health care policies and procedures.
• Knowledge of and respect and sensitivity to cultural differences.
• Knowledge of patient care and referral best practices, familiarity with verifying eligibility requirements.
• Knowledge of confidentiality policies and regulations, as it pertains to position duties.
• Knowledge of training and development opportunities and the ability to enhance job knowledge.
• Skill in treating others with respect and upholds organizational values.
• Skill in taking responsibility for action, consequences, and handling situations with integrity.
• Skill in learning and adapting new skills to the job.
• Skill in identifying and resolving problems in a timely manner.
• Skill in working in team or group problem solving situations, changes approach/method to best fit the situation.
• Skill in applying feedback to improve performance, demonstrating accuracy and thoroughness.
• Ability to consistently be present and punctual.
• Ability to ensure work responsibilities are covered during absences.
• Ability to maintain integrity in work products.
• Ability to communicate with tact and consideration effectively both in writing and verbally, while being a good listener.
• Ability to manage difficult or emotional situations, responding promptly to needs and solicits feedback.
• Ability to be open and objective to the views of others, including giving and welcoming feedback.
• Ability to identify ways to improve and promote quality and efficiency, on personal work as well as processes and procedures of the job.
• Ability to respond to requests for service and assistance timely.
• Ability to work collaboratively in a team environment, asking and offering assistance when needed.
• Ability to actively work to resolve conflicts.
• Ability to adapt to changes in the work environment and adjust accordingly.
• Ability to prioritize and plan work activities, efficiently use time and set goals/objectives.
• Ability to follow instruction, take direction of management and adhere to policy and procedures.

What you need:

Referral Coordinator I (Min $46,263 Mid $53,205 Max $60,146): High School Diploma or GED. Experience in healthcare, customer service, or administrative support preferred.

Referral Coordinator II (Min $51,005 Mid $59,294 Max $67,582): One year of Medical Support Assistant experience OR Referral Coordinator experience required. Experience in referral coordination or healthcare coordination. Demonstrated ability to manage moderately complex referrals independently.

Referral Coordinator III (Min $56,316 Mid $65,466 Max $74,616): Minimum of two (2) years of referral coordination experience. One (1) year of MSA experience may substitute for one (1) year of referral coordination experience. PACS (Prior Authorization Certified Specialist) or SHIP certification required.

Special Requirements

This position is subject to working hours outside of the normal workweek, including nights, weekends and holidays.

• Employees in, and applicants applying for, jobs providing direct services to children are subject to the Community Code of Ordinances, Chapter 11, Minors, Article X. Investigation of Persons Working with Children.

Why you apply?

Working at River People Health Center offers a unique opportunity to serve in a state-of-the-art facility that prioritizes patient-centered care. We believe that by caring for our staff and honoring our values, we provide the best possible healing environment for the Community. We seek a team member who embodies:

• Make a direct impact on patient experience, safety, and healthcare quality.
• Serve in a mission-driven Department committed to community well-being.
• Being part of a collaborative and culturally grounded team environment.
• Competitive salary and a comprehensive employee benefit program.
• 15 paid holidays plus paid birthday leave.
• Annual Leave and Sick Time accruals based on years of service.
• 401(k) retirement plan with 5% Employer contribution and a 3% match.
• Health Benefits, including medical, dental, vision, life and disability insurance.
• Wellness Program Earn credits toward cash or paid time off.

Next Steps:

• Apply at www.governmentjobs.com/careers/srpmic
• To request a full job description email HRRecruitment@srpmic-nsn.gov

Salt River Pima-Maricopa Indian Community Employee Benefits Overview

Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.

Health Care Benefits

SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.

Medical: Choose from three plan options to fit your needsthe Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.

Dental: Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.

Vision: Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.

Life Insurance: All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.

Retirement Plans

SRPMIC supports your long-term financial goals through multiple retirement plan options:

401(k) and Roth Plans: Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.

Public Safety Personnel Retirement System (PSPRS): Available to eligible certified police officers and firefighters.

Arizona State Retirement System (ASRS): Available to Salt River School educators.

Health Reimbursement Arrangement (HRA): A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses, including some premiums, and out-of-pocket expenses such as copays and deductibles.

Paid Leave & Holidays

Annual & Sick Leave: Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.

Holidays: SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.

Other SRPMIC Paid Benefits

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.

Additional Voluntary Benefits

WellPath Wellness Program: A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.

Flexible Spending Accounts (FSA): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre-tax dollars.

Health Savings Account (HSA): Available to employees enrolled in the HDHP.

Supplemental Life & AD&D Insurance: Employees may purchase additional life and accidental death coverage for themselves and their dependents.

Public Service Loan Forgiveness (PSLF): SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.

At SRPMIC, we value our employees and are proud to offer benefits that support your health, well-being, and future.

Employer Salt River Pima-Maricopa Indian Community

Address 10005 E Osborn Road

Scottsdale, Arizona, 85256

Phone 480-362-7925

480-362-7925

Website http://www.srpmic-nsn.gov/employment