Referral Coordinator - Central Ave (7743)

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day.

The Referral Coordinator is responsible for managing and coordinating all internal and external patient referrals across service lines to ensure timely, accurate, and seamless access to care. This role plays a critical part in supporting a centralized referral management model that enhances patient experience, continuity of care, and operational efficiency.

HOPE ~ HEALTH ~ HEALING

Terros Health made the list!!

"Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media.

Serving as a key liaison between patients, providers, internal care teams, and external partners, the Referral Coordinator ensures referrals are processed, tracked, and closed appropriately within the Electronic Health Record (EHR), in alignment with organizational standards and payer requirements.

The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.

• Receives, reviews, and processes all incoming referrals (internal and external), ensuring completeness, accuracy, and timely documentation in the Electronic Health Record (HER).
• Verifies required information, authorizations, and supporting documentation prior to processing.
• Coordinates referral appointments across internal departments and external providers.
• Facilitates scheduling, documentation, and communication to ensure continuity of care.
• Serves as a point of contact for patients and care teams to navigate referral-related requests.
• Manages the full life cycle of referrals using a closed-loop process.
• Tracks referral status, confirms appointment completion, and obtains consultation results or documentation.
• Proactively follows up on pending or incomplete referrals to remove barriers to care.
• Partners with clinical and operational leaders to improve referral workflows and system efficiency.
• Identifies trends, gaps, and opportunities to enhance patient access and service delivery. Contributes to process standardization and best practices across service lines.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families

• Multiple dental plans - including orthodontia

• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support

• 4 Weeks of paid time off in the first year

• Wellness program

• Pet Insurance

• Group life and disability insurance

• Employee Assistance Program for the Whole Family

• Personal and family mental and physical health access

• Professional growth & development - including scholarships, clinical supervision, and CEUs

• Tuition discounts with GCU and The University of Phoenix

• Working Advantage - Employee perks and discounts

• Gym memberships

• Car rentals

• Flights, hotels, movies and more

• Bilingual pay differential

• High School diploma or GED required.

• Medical Assistant (MA), Behavioral Health Technician (BHT), or equivalent clinical experience strongly preferred.

• 1-3 years of experience in a healthcare setting, preferably in referral coordination, scheduling, patient access, or care coordination.

• Proficiency with EHR systems (NexGen preferred) and Microsoft Office applications

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Must have a valid Arizona driver's license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Health's driving policy

• Must successfully pass a TB screening and criminal background check

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.