Billing, Clinical Information, Co-Payments, Communication Skills, Community Providers, Customer Support/Service, Demographics, Electronic Medical Records, Epic Systems, Establish Priorities, Healthcare, Insurance, Medical Office, Medical Records, Medical Terminology, Multitasking, Organizational Skills, Orthopedics, Patient Care Authorizations, Presentation/Verbal Skills, Team Player, Time Management, Verification Plans, Writing Skills
What You'll Do
As a Referral Coordinator at OrthoAtlanta, you’ll:
- Prioritize and schedule referrals based on urgency, ensuring timely follow-up and seamless handoffs to specialists and providers
- Accurately collect and enter demographic, insurance, and clinical information into the EMR to support referral processes
- Verify insurance benefits, contact payers for pre-authorization, and communicate clinical details when necessary to establish medical necessity
- Explain referral expectations, co-pays, or deductibles, and answer questions to ensure patients are informed and prepared
- Build strong relationships with referral offices, community providers, and internal teams to support smooth transitions of care
- Serve as a go-to contact for staff regarding authorizations, procedural codes, and insurance requirements
A Great Fit If You…
- Are highly organized and thrives on coordination and accuracy
- Understand insurance plans and authorization requirements
- Communicates clearly, compassionately, and professionally
- Love helping patients feel informed, supported, and confident
What You’ll Need
- High School Diploma or equivalent
- Minimum 2 years of experience in a medical office or clinical environment
- Knowledge of insurance plans and verification procedures
- Customer service experience in a patient-facing role
- Familiarity with medical terminology (preferred)
- Experience using Epic EMR system (preferred)
- Strong organizational, multitasking, and time management skills
- Excellent verbal and written communication skills
- Discretion and professionalism in handling patient information
Why OrthoAtlanta?
- Play a vital role in helping patients access timely, appropriate care
- Work in a mission-driven, team-oriented clinical environment
- Gain valuable experience across clinical, billing, and administrative workflows
- Make a meaningful daily impact on patients and healthcare delivery
Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!