The Referral Admissions Coordinator provides exceptional customer service for clients and families seeking behavioral health services.
They manage inbound calls from referral sources, using a sales guide to guide conversations, and develop relationships to grow accounts.
Responsibilities include managing client caseloads, conducting assessments, communicating with referral sources, explaining insurance and costs, and coordinating admissions and payments.
The role involves following performance metrics, ensuring call quality, and responding to client needs outside regular hours.
Qualifications include a high school diploma (bachelor's preferred), experience in sales or healthcare, especially in substance use or psychiatric treatment.
This onsite position requires individual contribution, with potential involvement in family mediation and treatment planning.