Recruiting Operations Center - Senior Program Manager, Global Talent Solutions

The Senior Program Manager will drive critical, high-impact programs that are global and centralized, supporting candidates and Talent Acquisition teams worldwide. This role requires the ability to see both the forest and the trees-diving deep into process design and optimization while developing program strategy and reporting status to senior leadership. You will own a portfolio of strategic initiatives from ideation to execution, delivering VP/Director-level work that enhances Amazon"s recruiting operations and candidate experience.

This dynamic role impacts Amazon Talent Acquisition, Tech, and global recruiting partners through diverse, high-impact programs. The ideal candidate brings expertise in program design, process development, and strategic initiatives within service or operational organizations. They thrive in ambiguous environments, are passionately curious, and excel at driving visions forward with influence without authority.

We seek a detail-oriented leader with proven analytical prowess and a track record of end-to-end ownership in delivering results. This customer-obsessed leader will develop specialized expertise in recruiting operations, working backwards from the customer to craft solutions, strategies, and manage escalations. If you"re highly resourceful, strategic yet execution-focused, and ready to make a significant impact in a fast-paced, ever-evolving landscape, we want to hear from you.

Key job responsibilities

In this role you will:

• Shape the future of Amazon Talent Acquisition, owning critical goals to achieve growth, scale, and drive continuous innovation across global recruiting operations
• Design, prioritize, and drive strategic programs and roadmap inputs that optimize recruiting processes, reduce candidate start time delays, and eliminate blockers to hiring efficiency
• Partner with and influence recruiting organizations across Amazon globally, building relationships with stakeholders from multiple regions and translating business needs into operational solutions
• Create and maintain complex program plans and manage project schedules; collaborate effectively across teams to drive commitment to timelines and deliverables
• Define operational planning and work alongside the senior leadership team to establish strategic priorities and resource allocation
• Own communications to project members and stakeholders on progress, issues, and risks including regular status updates, executive briefings, and white paper analysis
• Lead the execution of programs with rigor and precision, developing new methods and mechanisms to drive repeatable delivery and operational excellence
• Represent the voice of the customer-both candidates and recruiters-in stakeholder meetings, translating insights into sustainable process improvements and technology enhancements
• Drive technology implementation and adoption, including design, configuration, change management, communications, training, and end-user adoption across global teams
• Leverage data and metrics to identify opportunities, measure program impact, and drive continuous improvement in recruiting operations performance

About the team

The ROC Operations team is reinventing how we support recruiting at Amazon. Recruiting the right candidates across all of Amazon is critical to our ability to innovate and build on behalf of customers. As the search for talent becomes more competitive, we are bringing together recruiting coordination, global talent solutions, programs, process, and technology teams to deliver world-class service to candidates and hiring teams more quickly and efficiently. ROC Operations supports Global Talent Acquisition across 59 countries, managing critical recruiting operations that enable Amazon to hire at scale. We are seeking a Senior Program Manager to lead initiatives that innovate, scale, and improve global services and capabilities for the Amazon recruiting community. This role offers the opportunity to drive meaningful impact across one of the world"s largest and most complex recruiting operations.