Help clients hire better people faster
At Discovered, we help growing companies improve the quality of their hires and reduce time to fill through better hiring systems, software, and support. We are looking for a Client Success Specialist who can deliver an exceptional client experience while also bringing real-world knowledge of the recruiting and hiring process.
This is not a generic customer support role. We need someone who understands how hiring works in the real world -- someone who has recruiting experience and can confidently help clients solve both platform questions and hiring-process challenges.
To be clear this is not a recruiter position.
However we REQUIRE recent experience as a recruiter. At least 1 year of recruiting experience within the last 5 years of work history.
Agency recruiting with diverse recruiting experience is preferred over in house recruiters
This is a remote / Work From Home/ WFH Position
What You'll Do
- Support clients by email, phone, and Zoom with fast, thoughtful, solution-oriented communication
- Help clients use our platform effectively to improve hiring outcomes
- Troubleshoot client issues and provide clear step-by-step guidance
- Lead onboarding and re-onboarding conversations with clients and users
- Create follow-up emails, Loom videos, and helpful resource recommendations
- Manage client requests, notes, and ticket workflows in HubSpot
- Identify common client issues, bugs, training gaps, and feature requests
- Support renewals, quarterly check-ins, and overall client satisfaction
- Help clients apply hiring best practices, not just software settings
What We're Looking For
- Required: 1 + years of recruiting or talent acquisition experience
- Strong understanding of the hiring process, including screening, interview workflows, candidate experience, and hiring best practices
- Experience in client success, account management, recruiting operations, support, or another client-facing role
- Strong written and verbal communication skills
- Ability to explain complex ideas in simple, practical terms
- Highly organized with strong follow-through
- Comfortable using technology, CRMs, and AI tools
- Able to balance urgency, empathy, and problem-solving
Why This Role Matters
Your work will directly impact how well our clients hire. You will help them solve problems, improve adoption, and create better hiring outcomes for their businesses. The right person in this role will combine client care, recruiting knowledge, and operational discipline to make clients feel supported and successful.
Tools You May Use
HubSpot, Slack, Zoom, Google Workspace, Calendly, Stripe, QuickBooks, Zapier, ChatGPT, and internal knowledge base resources.
Success in This Role Looks Like
- Clients get fast, helpful responses
- Client questions are resolved with clarity and follow-through
- Clients feel confident using the platform
- Hiring process issues are spotted and addressed early
- Support activity is tracked cleanly and consistently
- Clients stay engaged, renew, and refer others
Compensation
- $70,000 Base
- Annual bonus $5,000 to $10,000
- Commission on new sales 10% to 20% 1st year annual revenue. From referred clients
- Uncapped commission income. Expected is $10,000 to $20,000 annually
- Full Health benefits paid
- 3% Retirement Match
- Optional Dental, Life and suite of Insurance and retirement options
- Work from Home / Remote
Why Join Us
You'll join a company focused on helping businesses hire better, with the opportunity to make a real difference in both client experience and hiring performance. If you love helping people, understand recruiting, and enjoy bringing order and clarity to fast-moving client needs, we'd love to hear from you.