Recovery Representative I

LanceSoft Inc

Rochester, NY

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Compensation and Benefits, Credit and Collections, Customer Support/Service, Customer Training, Electronic Data Interchange (EDI), Finance, Forecasting, High School Diploma, Maintain Compliance, Mentoring, Microsoft Access Database, Microsoft Excel, Microsoft Word, Payroll Accounting, Problem Solving Skills, Regulations, Risk Management, Time Management, Worker's Compensation

LOCATION

Rochester, NY

POSTED

30+ days ago

Please contact on 703-936-5567 (Prachi), or email at prachij@lancesoft.com for more details, if you are interested in below position. Thanks Job Title: Recovery Representative I Location: Rochester NY 14623 Duration: 0 –4 Month Contract Hours: 11:00 AM – 08:00 PM (Mon – Fri) Job Summary: Responsible for accurate and timely resolution of all bank returned items. Provides quality customer service to internal/external customers while mitigating risk to the company. Educates clients branches product areas on the resolution process and provides alternate service options when necessary. Develops and maintains basic knowledge of Paychex products including but not limited to Taxpay Direct Deposit Readychex Garnishments 401(k) Workers Compensation Health and Benefits National Health FSA FSA Debit card Advantage and their corresponding systems to accurately make decisions on the revenue Paychex receives from the products. Researches and resolves product and service issues from the field and clients. Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines. Handles returns resolutions and inbound phone requirements to meet departmental standards. Performs the daily processing of all new and pending returned items for the assigned products. Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment. Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues. Maintains daily call requirements based on the forecast provided Maintains department policies/procedures to ensure daily compliance. Evaluates client status to determine the appropriate service that they are approved to use and mitigates risk and exposure to Paychex. Participates in ongoing training to enhance knowledge and skills. Ensures adherence to the Fair Debt Collections Practices Act NACHA and other regulatory agencies. Qualifications: Minimum Education: High School diploma. Experience in customer service, finance accounting or payroll preferred. Microsoft Word Excel and Access knowledge is preferred. Ability to work in a fast paced environment. Complete and upload the Pre-Screening Worksheet (can be found in the News & Announcements section) Complete and upload the Pre-Screening Worksheet (can be found in the News & Announcements section) First day special instructions: Check in with Security and ask for Harold Van Bortle Additional Job Requirements: Associates or Bachelor’s Degree is required.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/