Records Specialist

Company Overview 

At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact. 

Position Summary  

The Records Specialist is responsible for creating, updating, and maintaining accurate customer, equipment, and contract records across multiple internal systems. This role ensures data integrity by validating information, processing updates, and resolving discrepancies that impact operational workflows. The Specialist works closely with internal teams and customers to provide timely support and maintain reliable, well‑structured records. Through consistent accuracy and attention to detail, this position supports the smooth functioning of core business processes. 

Essential Functions and Responsibilities  

• Ensure customer information remains current and aligned across systems, supporting smooth operational workflows. 
• Create accurate account profiles that serve as the foundation for downstream processes. 
• Manage equipment assignments, serial details, and contract connections to keep asset records precise and reliable. 
• Process meter data with attention to detail to ensure system records reflect actual device usage. 
• Apply correct classifications and system rules to maintain clean, structured, and dependable data. 
• Create and manage identification materials used for equipment tracking and operational coordination. 
• Review, prioritize, and complete incoming requests related to customer, equipment, and contract record updates. 
• Provides clear, timely support to internal teams and external customers regarding record‑related inquiries. 
• Monitors system reports to identify discrepancies, missing information, or updates needed, ensuring data remains accurate and complete. 

Qualifications and Experience  

Minimum Qualifications: 

• High School Diploma or equivalent 
• Proficiency with basic Microsoft Office tools (Outlook, Excel, Word) 
• Works well in a team setting and can manage multiple tasks in a fast‑paced environment 
• Demonstrated ability to handle detailed tasks with care and accuracy 
• Strong problem‑solving skills with a focus on identifying and correcting data issues 
• Solid verbal and written communication skills for working with internal and external contacts. 

Preferred Qualifications: 

• 1+ years of experience with e‑Automate or similar business/ERP systems 
• Some college coursework, or 2+ years of related job experience. 
• Prior experience in the copier/print industry or a similar operational environment 
• Intermediate Microsoft Office skills, especially Excel (sorting, filtering, basic formulas). 
• Experience working with ticketing systems or workflow tools (e.g., ServiceNow) 

Physical Requirements  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The physical requirements for performing the essential functions of this position require the employee to be able to: 

• Sit, stand, kneel, walk, and reach. 
• Be able to lift, push, pull and/or move up to 20 pounds. 
• Hear well enough to communicate with others. 
• Read a computer screen and written material. 
• Write, type, and use phone system. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment 

Good working environment free of disagreeable conditions.  The noise level in the work environment is usually moderate. 

Disclaimer 

This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The job description does not constitute an employment contract or guarantee of employment. The organization reserves the right to hire, fire, or discipline the employees at its discretion. 

EEO Statement 

 FlexTG provides equal employment opportunities to all employees and applicants. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.