Records Specialist II

Gilbert Town Hall

Gilbert, AZ

JOB DETAILS
SALARY
$25.09–$36.38 Per Hour
SKILLS
Background Investigation, Budgeting, Consulting, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, English Language, Establish Priorities, High School Diploma, Law Enforcement, Legal Reports, Microsoft Office, Microsoft Product Family, Multilingual, Organizational Skills, Philosophy, Physical Demands, Police Records, Presentation/Verbal Skills, Problem Solving Skills, Resource Management, Sales, Social Security Administration, Spanish Language, State Laws and Regulations, Telephone Skills, Writing Skills
LOCATION
Gilbert, AZ
POSTED
4 days ago

Records Specialist II

Salary

$25.09 - $36.38 Hourly

Location

Police Department, AZ

Job Type

Full Time

Job Number

26-0236

Department

POLICE DEPARTMENT

Division

PD SUPPORT RECORDS

Opening Date

06/10/2026

Closing Date

6/29/2026 11:59 PM Arizona

  • Description
  • Benefits
  • Questions

We Are Seeking

This recruitment is being conducted to fill one (1) full-time equivalent (FTE) position and multiple limited-term agreement (LTA) positions. Limited-term positions are currently approved through June 30, 2027, and are subject to renewal based on organizational need, budget availability, and incumbent performance.

With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment. Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Records Specialist II.

Essential Duties and Responsibilities Include:

  • Viewing and redacting video files, audio files, and photographs.
  • Processes all requests for police reports or records and reviews all submitted documents for validity, accuracy and completeness.
  • Scans and indexes records into electronic document management systems and assists with records filing, retention, and destruction.
  • Reviews submitted police officer reports for validity, accuracy and completeness and consults with officers, detectives and supervisors as needed regarding report discrepancies.
  • Performs redaction of requested police records deemed sensitive in nature by the assigned detective or supervisory staff. Redactions are based upon Federal Freedom of Information Act and state/local laws and guidelines pertaining to the security of personal and/or law-enforcement sensitive information.
  • View the full job description.

Anticipated Recruitment Timeline:

Posting Closes: June 28th

Application Review: June 29th

SparkHire Virtual Interview invites sent out the week of July 1st

SparkHire Virtual Interview submissions due July 12th

In-Person Interview Invites sent out no later than July 20th

In-Person Interviews are tentatively scheduled for July 28th

About You

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements

  • High School Diploma or GED
  • Experience redacting video using Axon products
  • Two years of Police Records experience preferred
  • Bilingual in English and Spanish is desirable
  • Successful candidates will consistently demonstrate strong verbal, written communication and phone etiquette skills, strong organizational skills with attention to detail, be proficient in Microsoft Office products, and demonstrate the ability to handle confidential information;
  • Successful candidates will be customer service oriented. He/she will also show proficiency in working independently as well as with a team, able to prioritize work, and demonstrate the ability to build effective working relationships with internal and external customers;
  • Record Specialists work rotating shifts

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

Special Requirement: Because of the confidential, sensitive nature of information handled, successful completion of an extensive Police Department Background Investigation is required.

Physical Demands and Working Conditions for this position include:

This position has been designated as a Sedentary/Light work position. Click here to learn more about the different physical exertion levels as defined by the Social Security Administration.

The position is primarily based in a secure, shared, open-office environment, with artificial light, varying noise levels, scents, and regular contact with others, both in person and via technology such as video conferencing, e-mail, and phone. Customer service involves resolving concerns, answering questions, and being empathetic while clearly explaining our Town policies and procedures. Situations may require thinking on your feet and de-escalating frustrated customers. This work requires frequent communication with the public-at-large, coworkers, and supervisory staff.

The information above on physical demands and working conditions is intended to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities and seeks opportunities to accommodate different abilities within reason.

Why Team Gilbert?

To view the slide show presentation above, click here.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

  • Yes
  • No

02

NOTICE REGARDING EXPOSURE TO SENSITIVE AND GRAPHIC CONTENT Candidates should be aware that the Police Records Specialist II position requires regular exposure to sensitive, graphic, and potentially disturbing content as an essential function of the role. This includes, but is not limited to, body-worn camera footage, crime scene photographs, incident reports, and other law enforcement records depicting violence, injury, death, abuse, and other traumatic events. Incumbents in this position are required to review, process, and redact such materials on a routine basis. Applicants are encouraged to carefully consider the nature of this work prior to applying.

  • I understand and would like to move forward
  • I no longer wish to be considered for this position

03

I understand that this recruitment is being conducted to fill one (1) full-time equivalent (FTE) position and multiple limited-term agreement (LTA) positions. Limited-term positions are currently approved through June 30, 2027, and are subject to renewal based on organizational need, budget availability, and incumbent performance. Candidates will be considered for all available vacancy types unless otherwise specified.

  • I am only interested in an FTE position.
  • I understand and am interested in either an FTE spot or an LTA spot.

04

Please select the option below that most accurately reflects your educational background.

  • High School Diploma/GED
  • Some College
  • Associates Degree
  • Bachelors Degree
  • Graduate Degree or higher

05

Please select an option below that best describes your years of experience as a Police Records Specialist.

  • No experience in this area
  • Less than one year
  • 1-2 years
  • 2-3 years
  • 3+ years

06

Please select an option below that best describes your years of experience redacting video using Axon products.

  • No experience in this area
  • Less than one year
  • 1-2 years
  • 2-3 years
  • 3+ years

07

The remaining questions reference general requirements for candidates of all civilian positions in the Gilbert Police Department. Please answer all questions truthfully and completely. Are you at least eighteen (18) years of age?

  • Yes
  • No

08

Do you have a high school diploma or GED?

  • Yes
  • No

09

Have you been convicted of a felony or any offense that would be a felony if committed in Arizona?

  • Yes
  • No

10

Were you dishonorably discharged from the United States Armed Forces?

  • Yes
  • No

11

Have you sold, produced, cultivated or transported marijuana for sale?

  • Yes
  • No

12

Have you illegally sold, produced, cultivated, or transported for sale any other dangerous drugs or narcotics?

  • Yes
  • No

13

Have you used marijuana for any purpose within the past six (6) months?

  • Yes
  • No

14

Have you used marijuana while employed with a law enforcement agency?

  • Yes
  • No

15

Do you have a pattern of abuse of prescription medication or illegal use of dangerous drugs or narcotics within the past seven (7) years?

  • Yes
  • No

16

Have you been convicted of or adjudged to have violated traffic regulations that would equal eight (8) or more points within the past thirty-six (36) months? (Shall not apply to positions that do not require driving in their job description. Driving waivers may be required)

  • Yes
  • No

17

The Police Department is a 24/7 operation. Are you able to work rotating shifts, including nights, weekends and holidays on a rotating basis?

  • Yes
  • No

18

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

  • Veteran
  • Disabled Veteran
  • Veterans Spouse/Surviving Spouse
  • Disabled Person

Required Question

Employer Town of Gilbert

Address 50 E. Civic Center Drive

Gilbert, Arizona, 85296

Phone (480) 503-6823

Website https://gilbertaz.gov/jobs

About the Company

G

Gilbert Town Hall