Records Specialist

Records Specialist

Salary

$55,116.00 - $79,392.00 Annually

Location

Boulder County, CO

Job Type

Full-time

Remote Employment

Flexible/Hybrid

Job Number

6802(RT2)

Department

Human Services

Division

HS Fam Children Svcs

Opening Date

07/02/2026

Closing Date

7/16/2026 11:59 PM Mountain

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Description

Boulder County Human Services Department is seeking to hire a Records Specialist. Records Specialist is a Specialist Level classification. The Records Specialist compiles, prepares and redacts Human Services records requests in a timely and efficient manner. Manages and maintains Human Services (HS) records in accordance with state, federal, and county requirements and serves as Custodian of HS records. This position requires reading material involving possible child abuse and/or neglect.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position will work remote and out of 515 Coffman St, Longmont, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $55,116.00 - $67,254.00 Annually

Tentative Hiring Timeline:

• Phone Screening: Week of July 20th
• First Round Interviews: Week of July 27th
• Second Round Interviews: Week of August 3rd
• Reference Check: Week of August 3rd

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

• Coordinates and processes records requests; retrieves, reviews, redacts, and releases records in compliance with attorney guidance, deadlines and county policies
• Uses and develops expertise in a multitude of county and state systems to access information needed for records requests and verifying legality of releasing information including but not limited to Colorado Trails, Colorado Courts, and IBM Content Navigator/FileNet
• Prepares case documentation, assembles and organizes documents and exhibits for investigations, discovery, and legal proceedings
• Works collaboratively with the County Attorney's Office, Family and Children's Services, Respondent Parents' Counsel, CASA, Guardians ad Litem, the District Attorney's Office, law enforcement agencies, institutional providers, and other child protection partners to ensure records are provided in alignment with attorney guidance
• Provides customer service, answers phones, responds to emails, and assists the public by interpreting policies and providing general information
• Manages specialized requests, retrieves and processes visitation videos and other specific records for discovery or internal review
• Communicates with clients to gather records request information and requests supporting documentation as needed
• Assesses and charges applicable fees in accordance with county, state and federal policies
• Maintains system access, holds inquiry-level access to multiple systems for retrieving and verifying case information
• Trains and supports staff, assists in training new employees on records management procedures, including accurate redaction and compliance with attorney instructions
• Serves as a records custodian, may be designated as the official custodian of Human Services records by the Department Director
• Works independently on specialized projects and records while fostering seamless communication between the Records unit and other departmental divisions
• Serves as Liaison between the records department and County Attorneys office
• Seals and expunges records according to court orders
• Performs related work, as required
• May be reassigned during emergency situations

Required Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:

• A high school diploma, or equivalent

AND

• 5 (five) years of office experience

Additional related education may count towards required experience.

BACKGROUND CHECK & FINGERPRINTING:

• A job offer is contingent on passing a background investigation with fingerprinting

Supplemental Information

PREFERRED QUALIFICATIONS:

• At least 2 (two) years of records redaction experience

KNOWLEDGE, SKILLS, & ABILITIES:

• Advanced knowledge of Microsoft Applications, specifically: Word, Excel, PowerPoint, Outlook, OneNote, and OneDrive
• Advanced knowledge of Adobe Acrobat
• Thorough knowledge of modern office practices, procedures and departmental policies and regulations
• Considerable skill in operating office equipment and programs
• Ability to use a computer for word processing, organizing information and transcribing notes to meet the demands of the position
• Ability to work effectively with the public
• This position requires the ability to read and process traumatic information regarding children and families
• Model high standards of honesty, integrity and confidentiality
• The ability to remain productive and composed in a fast-paced environment with changing priorities
• Strong organizational, analytical, and communication skills
• Strong reading skills are essential for accurately reviewing and interpreting records

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:

• Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.
• Additional Benefits can be found HERE.
• Including:
• Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements
• 12 weeks Paid Caregiver leave
• Breast feeding friendly-work environment
• Sick child care, an infants-at-work policy
• Access to LifeMart discount hub, including discounts on childcare centers, event tickets, travel and more!
• Access to a nationally-recognized wellness program
• Employee Assistance Program
• PERA 401k
• Social Security retirement plans
• Additional Life and Disability Insurance
• Critical Illness and Accidental Insurance
• County-paid tuition assistance
• Eligible for PSLF- Public Service Loan Forgiveness
• Free EcoPass
• Hospital Indemnity
• ID Theft Protection
• Pet Insurance
• 8 Hours of Paid Public Service Leave

Generous paid time off

• Holidays
• New Years Day January 1
• Martin Luther Kings Birthday January
• Presidents Day February
• Memorial Day May
• Juneteenth June 19
• Independence Day July 4
• Labor Day September
• Indigenous Peoples Day
• General Election Day November (first Tuesday after the first Monday, even years)
• Veterans Day November 11
• Thanksgiving Day November
• Friday after Thanksgiving*
• Christmas Eve- ½ day (full day off depends on day of the week)
• Christmas Day December 25
• New Year's Eve- ½ day (full day off depends on day of the week)

Vacation

• 80-hour bank of vacation at the time of hire
• Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.

Medical

• Eight hours of medical leave for each month employed.

PERA- The County and all employees pay into both Social Security and PERA

• Employer contribution to Social Security: 7.65% of salary
• Employer contribution to PERA (Local Government Division- most county employees: 14.76%
• The District Attorney's Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after Thanksgiving

Vacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.

01

Do you have a high school diploma or equivalent? (Required)

• Yes
• No

02

Please describe how you meet the minimum requirement of 5 (five) years of office experience.

03

This position requires advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook, OneNote, and OneDrive. Please briefly describe a task or workflow where you utilized at least two of these programs together to organize information or streamline a process.

04

You will be expected to have advanced knowledge of Adobe Acrobat for reviewing, organizing, and modifying records. What features of Adobe Acrobat (e.g., combining files, OCR text recognition, page manipulation, or redaction tools) do you use most frequently, and what is your comfort level with them?

05

This position requires the ability to read and process traumatic information regarding children and families. Do you have experience handling emotionally challenging, sensitive, or graphic material in a professional setting? How do you maintain your focus, composure, and personal well-being when exposed to this type of content?

06

Strong reading and analytical skills are essential for accurately reviewing and interpreting records. Describe a time when your close reading of a document or record allowed you to catch a critical error, omission, or inconsistency that others might have missed.

07

The job requires using specialized software like Colorado Trails, Colorado Courts, and FileNet/IBM Content Navigator. Please list any database systems, document management software, or legal case management platforms you have used. Rate your proficiency with complex software (Beginner, Intermediate, Advanced) and give a brief example of how you navigated them.

08

What is your experience with modern office practices, records management, and electronic filing systems? How do you ensure your digital workspace stays organized and accessible?

09

You will need to work effectively with the public, who may sometimes be distressed or frustrated given the nature of human services. Can you describe your approach to communicating complex policies or information to a member of the public clearly and empathetically?

10

What does diversity mean to you?

11

What kinds of experiences have you had working with others with different backgrounds than your own?

Required Question

Employer Boulder County

Address 2025 14th Street

Boulder, Colorado, 80302

Phone 303-441-3525

Website http://www.bouldercounty.org