Records Management Associate - MST

Russell Tobin's client, a a world leader in heating, air-conditioning and refrigeration solutions company, is hiring an Service Operations Coordinator  in  Charlotte, NC .

Service Operations Coordinator/Records Management Associate

We are seeking a detail-oriented and organized Administrative Support Coordinator to join our team in an onsite role. This position supports daily operations through records management, procurement assistance, warranty coordination, invoicing support, and administrative functions within a fast-paced service environment.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Pay Rate: $20–$23/hour

Location: Charlotte, NC

Job Type: 1 yr contract w/ pos to ext/convert

Key Responsibilities

• Maintain and organize company records, documents, and operational materials
• Provide data management and accounts receivable support
• Assist with job management coordination
• Support warranty registration, claims, and cost recovery processes
• Assist with procurement activities including:
  • Parts ordering
  • Purchase order creation
• Process credit memos, invoice cancellations, and cost transfers
• Follow established procedures and standard work instructions
• Manage multiple priorities while maintaining accuracy and efficiency

Qualifications

• Experience in HVAC or a service-based organization preferred
• Familiarity with SalesForce.com preferred but not required
• Familiarity with SAP S4/Hana preferred but not required
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to interact professionally with customers and colleagues at all levels
• Intermediate proficiency in Microsoft Office applications
• Strong time management and multitasking abilities
• Ability to work independently with minimal supervision

Education & Experience

• High School Diploma or GED required
• Bachelor’s degree preferred but not required
• Candidates with:
  • 3+ years of shared services or administrative support experience, or
  • 1+ years of relevant professional experience with a bachelor’s degree
    are encouraged to apply

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

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