Records and Insurance Specialist

ARE WE THE COMPANY FOR YOU?

Are you looking for a position that you can really enjoy? Resound Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full time Records and Insurance Specialist to join our growing team! This position is located at our Nashville location.

ABOUT RESOUND CREDIT UNION:

Resound Credit Union currently has seven locations that surround the Nashville area. These locations serve over 45,000 members. Founded in 1955, Resound Credit Union is guided by the philosophy of people helping people. At Resound, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service.

IS THIS POSITION FOR YOU?

The Records and Insurance Specialist is responsible for managing all functions within the records area, insurance products and billings. Assists in other areas of the Collections Department.

DUTIES AND RESPONSIBILITIES:

1. Manages the Collateral Management System using daily reports to perfect missing titles and recommends corrections. Advises Loan Processors and Collections Manager of collateral not properly perfected within a reasonable length of time.
2. Works with reports to pull closed member files and purges documents properly.
3. Accurately releases collateral on paid loans.
4. Processes Deed of Trust releases on paid mortgage loans.
5. Processes temporary liens.
6. Processes incoming UCC-1's for accuracy and termination as needed.
7. Research account and loan information as required.
8. Creates folders, scans and files documents as needed. Understands the documents and their relative importance.
9. Maintains a log of folders requested by employees.
10. Assists members, employees and other third parties via phone with questions regarding records and insurance.
11. Works with state and county personnel to send titles with proper request and documents for retitling. Maintains a database of titles sent out.
12. Processes and manages Title Guarantees.
13. When possible and appropriate, uses member contact opportunities to cross-sell credit union products and services.
14. Keeps the Records vault neat and clean including vacuuming and dusting.
15. Follows established record retention procedures.
16. Processes and reconciles all insurance billings.
17. Processes credit life, credit disability and debt protection claims.
18. Manages the forced place insurance program using reports. Makes member contact to obtain proper proof of insurance. Completes the loan add on's and refunds process.
19. Works with insurance providers to resolve issues.
20. Processes emails and faxes received in the records and insurance inbox.
21. Processes incoming records and insurance mail.
22. Understands and adheres to all policies and procedures.
23. Is knowledgeable of all laws and regulations regarding bankruptcy, repossession, FCRA, FDCPA, and other legal matters.
24. Assists in collections as needed. This includes various communication with members and co-signers to collect payments to resolve delinquency and negative share balances and posting invoices.
25. Performs other duties as requested.

JOB SPECIFICATIONS:

Education

Minimum high school diploma. Other post high school business training is preferred.

Experience

Financial institution experience is desired. Computer skills and knowledge of Microsoft Office applications are required.

Physical, Mental and Visual Requirements

Most of the essential functions of this position are performed while sitting at a desk using a personal computer and telephone. Occasional lifting and standing is required. This position requires mental stability to handle repetitious tasks while maintaining a high level of accuracy, good verbal and written communication skills, visual ability, and manual dexterity.

Other

A valid driver's license is required as a company car may be used from time to time in the performance of the duties of this position.

PERSONAL QUALIFICATIONS:

Must be well organized, very accurate, able to handle tedious work with high attention to detail. Must have a pleasant personality, communicate effectively, and have good organizational skills. Must be able to function as a team player and cooperate with co-workers, members, and business associates in a work focused environment.