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Receptionist - State Farm Agent Team Member

Natalie Arnett - State Farm Agent

Shawnee, OK

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JOB DETAILS
SKILLS
Billing, Communication Skills, Cross-Selling, Customer Experience, Customer Support/Service, Detail Oriented, Financial Services, Health Insurance, Insurance, Interpersonal Skills, Licensing, Mail Processing, Maintenance Services, Marketing, Operational Support, Organizational Skills, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Sales, Scripting (Scripting Languages), Servant leadership, Stewardship, Team Player, Telephone Skills, Training/Teaching, Writing Skills
LOCATION
Shawnee, OK
POSTED
30+ days ago
Benefits:
  • Hourly Plus Commission
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

About Our Agency:
At Natalie Arnett State Farm, our mission is to be a good neighbor—to serve with honesty, integrity, and compassion, while protecting our community with excellence. We are a faith-driven agency built on hard work, stewardship, and a genuine desire to help people protect what matters most. As a highly awarded and locally trusted agency, we take pride in developing future leaders who align with our values.

Role Overview – 30-Day Trial
We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journey—welcoming clients with warmth, managing
communication, and supporting internal operations.

Responsibilities:
  • Greet walk-in clients and answer incoming calls with professionalism and kindness
  • Direct clients to appropriate team members with accuracy and efficiency
  • Assist with scheduling, reminders, and follow-up communication
  • Manage mail, filing, and digital record keeping
  • Help create a welcoming, orderly, and organized front-office experience
  • Support marketing, outreach and community initiatives as needed
Traits We Value:
  • Servant leadership and a team-player mindset
  • Strong verbal and written communication skills
  • Organizational skills with attention to detail
  • A positive, faith-driven, and respectful attitude
Company-Supported Licensing Track:

Day 31–45: Get Licensed
  • Enroll in and complete Property & Casualty and Life & Health licensing
  • Begin learning core insurance concepts and shadowing licensed agents
  • Participate in ongoing customer service and compliance training
  • Paid study time and resources provided for licensing success
Month 2–6: Licensed Service & Retention Support
  • Begin assisting with quotes, billing, and simple service tasks under supervision
  • Handle inbound service requests and policy changes with confidence
  • Deliver exceptional post-sale care to drive retention and satisfaction
  • Begin scripting and roleplay for future sales opportunities
6–12 Months: Opportunity to Advance to Sales
  • Eligible for Full Sales Transition with Commission Opportunity
  • Transition to an Associate Agent or Sales Producer role (title TBD)
  • Handle warm leads and cross-sell to existing policyholders
  • Earn commission in addition to base pay
  • Lead with education, integrity, and problem-solving
Apply Today!

This is more than a receptionist job—it’s the doorway to a fulfilling career in insurance and financial services. If you want to grow with a mission-led team and make a difference in your community, we want to meet you.

About the Company

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Natalie Arnett - State Farm Agent