Administrative Skills, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Microsoft Office, Multilingual, Multitasking, Organizational Skills, Sales, Schedule Development, Spanish Language, Track Customer Issues
- 401(k) matching
- Dental insurance
- Health insurance
ROLE DESCRIPTION
Ky Dickerson State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic bilingual/spanish speaking individual to join our team as a Receptionist/Customer Service Representative. This position is part time or full time.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customer's needs.
- Support the team with various administrative tasks and projects.
QUALIFICATIONS:
- Previous experience in a receptionist or customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
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Ky Dickerson - State Farm Agent