Administrative Skills, Business Analysis, Coaching, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Service Evaluation, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Mentoring, Microsoft Office, Multitasking, Organizational Skills, Sales, Schedule Development, Team Player, Track Customer Issues, Training/Teaching
- Hiring Bonus
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 1992 and is a small, close-knit team of two full-time members, with plans to grow. Before becoming an agent, I worked as a business analyst in the insurance industry, which gave me a strong foundation in both the technical and service sides of the business. I also come from a family of State Farm agents, so helping people protect what matters most has always been part of my life.
I attended Indiana University, am married with grown children, and now enjoy time with my grandchild. Family is incredibly important to me, and that same family-first mindset carries into the way our office operates. I’m also a founding board member of the Boone County Mentoring Partnership, and staying involved in the community has always been a priority.
As a smaller, established agency, we offer the advantages of flexibility, adaptability, and a truly supportive environment. Our culture is caring, casual, and relationship-focused, with a strong emphasis on customer service and quality interactions. We provide mentoring, coaching, and a Simple IRA, along with a workplace where people genuinely take care of each other.
Our office feels like a true family environment with a long-tenured, close-knit team. We’re looking for someone who is kind, empathetic, personable, and motivated—someone who values customer service and wants to be part of a supportive, people-first culture. If you’re looking for a place where relationships and teamwork come first, this could be a great fit for you.
ROLE DESCRIPTION:
Teresa Susong - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers needs.
- Support the team with various administrative tasks and projects.
QUALIFICATIONS:
- Previous experience in a receptionist or customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
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Teresa Susong - State Farm Agent