Administrative Skills, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Licensing, Microsoft Office, Multitasking, Organizational Skills, Reimbursement, Sales, Schedule Development, Track Customer Issues, Training/Teaching
- Hiring bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 1990, and today I’m fortunate to work alongside a team of eight talented professionals. I actually began my career as a team member right out of college before stepping into agency myself, so I understand the role from the ground up. I’m a proud graduate of Elon University, and outside the office I’m a husband and father of two.
Community involvement is a big part of who I am. I stay active in local events, support a number of charities, and give back to many of the area schools.
I offer my team a strong benefits package that includes PTO, a health stipend, a hiring bonus after 90 days, 401k, and reimbursement for licensing costs.
Our office is a genuinely fun place to work—we enjoy what we do, and we enjoy doing it together. I look for motivated individuals who bring great energy and are excited to contribute to a positive, productive environment.
ROLE DESCRIPTION:
Mike Shoffner - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers needs.
- Support the team with various administrative tasks and projects.
QUALIFICATIONS:
- Previous experience in a receptionist or customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
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Mike Shoffner - State Farm Agent