Receptionist - State Farm Agent Team Member

Jessica Scharf - State Farm Agent

Bellevue, WA

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JOB DETAILS

SKILLS

Billing, Business Operations, Computer Skills, Customer Experience, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Employee Assistance Plan, Health Insurance, Identify Issues, Information Technology & Information Systems, Insurance, Interpersonal Skills, Mentoring, Microsoft Office, Multitasking, Organizational Skills, Pricing, Problem Solving Skills, Risk Analysis, Sales, Service Delivery, Team Building, Telehealth, Time Management, Training/Teaching, Vision Plan

LOCATION

Bellevue, WA

POSTED

30+ days ago

Benefits:

Telehealth
Employee Assistance Program
Weekends Off
Hands On Training
Opportunity for Commissions
Health Savings Account
Team Environment
Paid Sick Leave
Team Building Activities
Incentive Lunches
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

ROLE DESCRIPTION:
Jessica Scharf State Farm of Bellevue is a leading insurance agency focused on delivering consultative service to our customers, while growing our client base. We’re seeking a dynamic Director of First Impressions to join our team.

The ideal candidate is highly organized, detail-oriented, fast-paced, and skilled at multitasking. You’ll help create a welcoming, positive experience for every customer and play an active role as the backbone of business operation. If you thrive in a fast paced, high energy, multi-faceted environment and are eager to learn, be mentored, receive hands-on training, and grow professionally, we’d love to hear from you.

RESPONSIBILITIES:

Providing customer service for policies, billing, claims, and general account support
Supporting claims by taking key information, explaining next steps, and updating customers on status
Collecting and entering accurate information into company systems/CRM
Making sure requests are completed correctly and timely, following internal processes and compliance rules
Handling policy and coverage questions (within assigned limits) and helping customers understand options
Documenting interactions and maintaining clear, consistent case notes
Resolving issues by troubleshooting problems and escalating when needed
Maintaining professionalism and empathy, especially with customers in stressful situations
Ask targeted questions to assess risk areas (auto, home, renters, umbrella, life, etc.) and gather accurate details.
Recommend solutions based on the need, using clear explanations of benefits, tradeoffs, and pricing in plain language.

QUALIFICATIONS:

Strong interest in a people-focused business and providing exceptional customer service with high communication volume via phone, text, and email.
Previous experience in people-based business.
Communication and interpersonal skills.
Organizational and multitasking abilities.
Comfortable with engaging in sales conversations and asking questions
Basic computer skills, including Microsoft Office and CRM systems.

Receptionist - State Farm Agent Team Member

Jessica Scharf - State Farm Agent

Bellevue, WA

About the Company

Jessica Scharf - State Farm Agent

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