Receptionist - Spa (Part-Time)

The Spa Receptionist is responsible for providing a welcoming and professional experience for all guests visiting Sage Spa. This role manages treatment reservations, assists guests with check-in and check-out procedures, and ensures seamless coordination between guests and spa service providers. The Receptionist supports the overall guest experience by upholding 4-Star/4-Diamond service standards and maintaining the cleanliness and organization of the reception area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers phones promptly and professionally, ensuring calls are answered within three (3) rings.
• Books and confirms reservations for spa treatments and maintains the reservation system.
• Greets all guests warmly, uses their names when possible, and offers tours of the spa facility.
• Assists guests to treatment rooms and introduces them to their service providers.
• Collects payments for services and processes charges accurately.
• Communicates guest preferences and schedule updates to appropriate team members.
• Maintains a clean, organized, and guest-ready front desk and lobby area.
• Upholds the highest standards of guest service, appearance, and professionalism.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Strong knowledge of spa operations and guest service protocols.
• Excellent computer, phone etiquette, and communication skills.
• Ability to manage multiple tasks efficiently in a calm, organized manner.
• Strong interpersonal skills with a focus on guest service and team collaboration.
• Must demonstrate professionalism, ethical conduct, and discretion with confidential information.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Additional coursework in hospitality, business administration, or wellness is a plus.
• Minimum of 1–2 years of experience in a receptionist, front desk, or guest service role, preferably in a spa, salon, or hospitality environment.
• Proficient in scheduling software, point-of-sale (POS) systems, and basic office equipment.
• Strong communication and interpersonal skills with a professional, guest-focused demeanor.
• Ability to manage appointment bookings, check-in/check-out procedures, and spa-related inquiries efficiently.
• Detail-oriented with strong organizational and multitasking abilities in a fast-paced setting.
• Prior experience in a resort, hotel, or luxury spa is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required. 

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, professionally, and courteously in person, by phone, and in writing with guests, team members, and vendors; responsible for greeting clients, managing appointments, and addressing inquiries or service concerns with warmth and professionalism.
• Lifting and Carrying: Occasionally lifts and carries spa products, promotional materials, supply shipments, and office items weighing up to 25 pounds.
• Manual Dexterity: Frequently uses hands and fingers to operate the computer system, handle guest paperwork, process transactions, and manage telephone and scheduling equipment.
• Mobility: Occasionally moves throughout the spa to assist guests, provide tours, support staff with service coordination, or restock front desk and retail areas.
• Stationary Work: Frequently remains seated at a front desk or computer station for extended periods while checking in guests, confirming appointments, and performing clerical duties.
• Tool Operation: Regular use of spa reservation software, point-of-sale systems, multi-line phones, email, printers, and standard office equipment; may occasionally use tools for light merchandising or product display.
• Visual Acuity: Requires excellent near vision to read schedules, process payments, verify guest details, and maintain accurate records and logs.
• Working Conditions: Routinely operates in a spa environment with controlled lighting, background music, and aroma exposure; occasional exposure to a smoking environment when transitioning through public or casino areas.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.                        

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin. 

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.