ROLE OVERVIEW
The Operations Manager is responsible for front-end operations, client solutions, inventory management, and revenue optimization. This role serves as the bridge between clients, staff, and systems, allowing the Owner to focus on team development, service quality, and scaling the business.
This is not a nail technician role
KEY RESPONSIBILITIES
Front-End Operations & Client Experience
Manage daily front desk operations
Answer client inquiries via phone, text, email, and in person
Resolve client concerns professionally and efficiently
Ensure a seamless experience from booking to checkout
Retail & Sales Support
Maintain retail inventory, displays, and stock levels
Support and encourage retail upselling
Monitor retail performance and identify growth opportunities
Inventory Management
Track service and retail inventory usage
Coordinate reorders and prevent shortages or overstock
Support inventory counts and audits
Scheduling & Revenue Optimization
Maximize the appointment schedule for efficiency and profitability
Identify gaps, cancellations, and opportunities to adjust bookings
Assist with promotions, packages, and revenue-driven initiatives
Reporting & Business Insights
Run weekly and monthly reports
Analyze trends in services, retail, and utilization
Provide recommendations to improve revenue and operations
Salon & Backroom Support (As Needed)
Support backroom or salon operations when required
Coordinate with technicians to maintain daily flow and standards
QUALIFICATIONS
Experience in salon, spa, hospitality, or service-based operations
Strong organizational and communication skills
Sales-minded with a client-first approach
Comfortable with scheduling systems, POS, and reporting tools
Ability to work independently and problem-solve
Leadership presence with professionalism and accountability
WHY THIS ROLE MATTERS
This position plays a key role in:
Improving client satisfaction and retention
Increasing retail and service revenue
Maintaining organization and accountability
Supporting staff while reducing owner workload
Helping prepare Cure for future growth and expansion
COMPENSATION & GROWTH
Hourly pay: $16–$18/hour (based on experience)
Opportunity for performance-based bonuses tied to:
Retail sales
Revenue growth
Schedule optimization
This role has the potential to grow as Cure expands.
HOW TO APPLY
Please submit your resume and a brief note explaining:
Why you’re interested in this role
Your experience with operations, scheduling, or client solutions