Receptionist

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor Health operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 580 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. We are seeking a Receptionist to join our team at the Elder Service Plan in Mattapan.

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role:

The Morton Street Receptionist represents Harbor Health Services, in a courteous, effective, efficient, friendly and professional manner by greeting visitors and guests. The Receptionist assists the Senior Leaders, Directors and Managers as needed and serves as the Gate Keeper via telephone, email, and face to face for clients, caretakers, families, vendors and staff. Position is full time, Monday through Friday, 8:30 AM - 5:00 PM.

Responsibilities:

• Timely sorts and processes all incoming office mail and accurately places mail in the corresponding department mail boxes.
• Professionally, courteously and effectively screens and responds to incoming calls and refers as appropriate.
• Professionally and courteously greets and screens visitors, ensures visitors are not left unattended, signs in as per protocol and assigns and issues visitor's badge to all.
• Ensures Safety Protocol is followed when activated.
• Provides professional and courteous customer service to external and internal customers, complies with Harbor policies and procedures, and proactively participates in the successful implementation of new initiatives.
• Ensures that necessary logs for telephone/deliveries/messaging etc. are kept current in accordance with protocol.
• Ensures that the reception desk and general reception are well organized and clean.
• Assists in resolving scheduling conflicts for conference rooms as needed.
• Maintains postage meter, requests postage and records special mailing request i.e. certified, large mailings.
• Assists as back up to Elder Service Plan Receptionist in preparing and tracking care plan invitation letters/packets for weekly mailing to participants.

Requirements:

• High School Diploma or GED
• Effective verbal and listening communication skills, excellent customer service and organizational skills
• A minimum of 3 years of working experience in a professional business environment performing same or similar duties preferred
• Excellent Key Boarding Skills
• Computer Literate with Intermediate knowledge of Microsoft Office 365 skills including Excel, Word, Outlook and Teams preferred
• Ability to effectively and efficiently resolve issues within scope of duties with minimal supervisory intervention preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.

Monday to Friday 8:30 am - 5:00 pm

Full Time 40 hours