Receptionist

MAU is hiring a Receptionist in Augusta, GA. As a Receptionist, you will support the applicant flow process by providing exceptional customer service, managing front desk operations, assisting applicants, and ensuring accurate administrative support for branch staffing activities.

Benefits Package

• Competitive Compensation Package
• Medical, Dental, and Vision Benefits
• Paid Holidays (11)
• Paid Vacation
• Great Work Environment
• Employee Assistance Program (EAP)
• Care Partners Program
• Health Club Reimbursement Program
• Additional Supplemental Benefit Programs
• 401(k)
• Salary Continuation
• Educational Reimbursement
• FMLA Available After 12 Months of Service

Shift Information

• Full-time
• Monday-Friday, 8:00 a.m. to 5:00 p.m.
• Periodic nights and weekends may be required to support extended branch hours

Career Path

• Branch Coordinator
• Staffing Specialist
• Interviewer
• Recruiting Coordinator
• Other Corporate Support Functions

Required Education and Experience

• High school diploma or GED
• Minimum 2 years of clerical experience
• Customer service experience
• Data entry experience
• Proficiency with Microsoft Outlook and Microsoft Office
• Experience handling high call volumes
• Professional experience working with the public

Preferred Education and Experience

• Proficiency with general office equipment and software packages
• Experience in staffing, human resources, or a related industry
• 2 years of customer service experience
• Experience using an Applicant Tracking System (ATS)

General Requirements

• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Customer-focused mindset
• Technical aptitude and computer proficiency
• Strong attention to detail and accuracy
• Ability to work effectively in a team environment
• Dependable and adaptable with a proactive approach to problem-solving
• Ethical conduct and personal credibility
• Proficiency in Microsoft Office applications

Essential Functions

• Answer phones professionally and provide a positive applicant and customer experience
• Assist applicants with electronic applications in the branch or online
• Utilize the MAU Applicant Tracking System daily
• Support MAU Associates and visitors with questions and requests
• Ensure timely and accurate delivery of phone messages to staffing teams
• Route customer inquiries to the appropriate MAU contact and follow up as needed
• Enter application and hiring information accurately into company systems
• Scan and maintain hiring documents and employee records
• Receive and distribute packages to appropriate personnel
• Greet and assist applicants and visitors
• Participate in the MAU 5S program, when applicable
• Coordinate interview and assessment schedules with Staffing Specialists
• Prepare orientation packets and maintain orientation materials
• Verify applicant identification and assessment completion
• Distribute employee paychecks as directed
• Troubleshoot applicant issues related to applications, login access, and payroll systems
• File and maintain active and terminated employee records
• Prepare, maintain, and file reports and correspondence
• Maintain a clean and organized reception and waiting area

Work Environment and Physical Demands

• Professional office environment
• Frequent interaction with applicants, employees, customers, and branch personnel
• Regular use of computers, telephones, photocopiers, filing cabinets, and other office equipment

Physical Requirements

• Ability to lift 5-20 pounds
• Ability to stand and walk for up to 2 hours
• Ability to climb stairs multiple times per day
• Ability to sit for up to 8 hours

Travel

• No travel required

MAU is an Equal Opportunity Employer. Minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.