| Location | Milwaukee, Wisconsin |
| Website | https://www.umos.org/about-us/about-umos |
Receptionist / Admin Support Job Compensation:
Receptionist / Admin Support Job Responsibilities:
1. Maintaining and updating the list of staff member availability continuously to receive and forward incoming calls.
2. Operating various standard office machines, which include personal computers, various software, fax, calculator, phone, printer/copier, and shredding machine, etc.
3. Entering information on received calls, updating, and maintaining accurate and detailed records and employee directories.
4. Understanding and responding effectively and clearly to address requests in person or over the phone, and to written or verbal instructions.
5. Communicating in writing and verbally between suppliers, customers, visitors, enquirers, or relevant staff.
6. Ordering and distributing office supplies for staff members. Maintain office supply order/purchase records and receipts, including UMOS purchase orders, and invoices for submission to UMOS Accounting Department.
7. Receive mail and incoming faxes; review and prepare mail and faxes carefully for distribution to the correct personnel. This includes date-stamping incoming mail, sorting, placing mail in staff/department mailboxes daily and posting outgoing mail.
8. Establishing and maintaining efficient working relationships with managers, supervisors, co-workers, and the customers.
9. Performing reception tasks in an effective, professional, and gracious manner.
10. Filing data and performing assigned clerical duties.
11. Pursuing personal development of knowledge and skills required for the efficient performance of the job role.
12. Attend required meetings and trainings, perform special projects and other related duties as assigned.
Receptionist / Admin Support Job Qualifications:
1. High school diploma or equivalent.
2. Six to twelve months' experience in customer service or office setting.
3. Bilingual Spanish/English verbal and written required.
4. Experience with receiving calls and operating a multiline phone system.
5. Impressive telephone etiquette and experience responding to difficult situations with diplomacy.
6. Great communication skills as well as ability to work with others in a close environment.
7. Ability to understand and execute written and verbal instructions.
8. Basic computer skills and proficient in Microsoft Outlook, Word, Excel; good organizing and planning skills.
9. Able to deliver excellent customer service, externally and internally.
10. Able to react effectively and calmly in emergencies.
11. Able to maintain customer confidentiality.
12. Should work under rigorous pressure and meet close deadlines
Work Environment, Physical, and Sensory Demands:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions.
Physical Demands:
1. While performing the duties of this job, the employees are required to communicate or listen intently.
2. Frequently required to stand and sit.
3. The employee is occasionally required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
4. The employee must frequently lift and/or move up to 20 pounds.
5. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
6. The employee is frequently exposed to moderate temperature generally encountered in a controlled or uncontrolled temperature environment.
7. The employee is exposed to moderate noise levels depending on the type of equipment used.
Tools & Equipment Used:
While performing the duties of this job, the employee is regularly required to use typical office equipment including, but not limited to phones, computer systems, fax machines, copy machines.
Usage varies by position.
Additional Eligibility Requirements:
N/A
UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.