Cahaba Medical Care Foundation
Position: Receptionist Floater
Reports to: Office Managers
Purpose: This is a full-time receptionist position that will float between the Marion and Maplesville locations to support clinic operations. The selected candidate will be expected to work a scheduled rotation between both sites to ensure consistent coverage and meet the needs of each location.
Responsibilities and Duties:
In accordance with policies & procedures:
Answer the telephone in a courteous and professional manner within 3 rings
Receive and convey messages in writing, verbally and electronically
Assist patients and their families in a compassionate manner
Make appointments following preset scheduling rules
Fax documents
Scan documents
File documents
Prepare documents for mail-out
Open and distribute incoming mail
Assist in routing telephone calls and messages to the appropriate staff
Collect copayments at each patient encounter, and, if necessary, make bank deposits in
accordance with financial policy
Check and transcribe demographic information from the patient intake sheet to their
electronic medical chart to ensure correct demographic information on each patient
Is able to appropriately triage telephone calls from other health care facilities or from
other nurses or physicians to the appropriate clinical staff in a timely manner
Communicate with providers effectively about patient and scheduling conflicts (i.e.
doublebooking, rescheduling, follow-ups with a different provider)
Ensure that each patient has the correct forms to fill out prior to each patient encounter
(demographics, medical record release, HIPAA, well child check forms, new patient
intake forms, etc.)
Ask patient for updated insurance information, verify insurance eligibility, and screen
patients for sliding fee eligibility based on income and household size information
Explain sliding fee application process to potentially eligible patients
Perform any other duties assigned by a supervisor
Qualifications:
Excellent communication and interpersonal skills
Excellent ability to multitask
Attention to detail
Due to the nature of the job, needs to take detailed messages that are forwarded
to the right staff member that has all correct information about the person that call
Vitally important that all demographic data is entered into each pt's medical
record correctly
Flexibility
Minimum of a high school diploma
Prompt, regular attendance at the office