Real Time Crime Operator (Intelligence Analyst)

Real Time Crime Operator (Intelligence Analyst)

Salary

$55,432.26 Annually

Location

VA 24012, VA

Job Type

Full-Time

Job Number

03333

Department

Police

Division

Police - Investigation

Opening Date

05/11/2026

• Description
• Benefits

Description

This position is a non-sworn position responsible for conducting real time assessments and supporting priority calls for service by gathering and disseminating critical information in real time back to first responders and public safety supervisors who are responsible for the management of public safety emergencies. These emergencies may include events such as in-progress violent crimes, critical incidents and serious traffic accidents. Specific duties include using available real-time video feeds and law enforcement information systems to aid responding officers with updated information as action unfolds, proactively monitoring real-time video feeds to identify and recognize possible crimes in progress and requesting an officer response, evaluating computer-aided dispatch (CAD) calls or incoming 911 calls to determine if additional intelligence can be gathered and provided to responding officers, writing supplemental reports, and monitoring police alarms. Associates degree or equivalent from two-year college or technical school with a major in social science or police science desirable; one to three years related experience and/or training; or equivalent combination of education and experience. Must be in possession of a valid appropriate drivers license issued by the Commonwealth of Virginia.

ROC3 Operators works rotating shifts, including weekends and holidays, and may be subject to emergency call-in.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is a two-year grant funded position.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Communicates with sworn officers, coworkers, and supervisors in order to clearly provide information and answer questions. May testify in court. Prepares written reports with clearly organized thoughts using proper sentence structure, punctuation, and grammar that meets police report writing guidelines.
• Enters data or information into a personal computer (PC) in order to input and retrieve information from several criminal justice information systems.
• Visually monitors live video feeds or manipulates available cameras to view desired area.
• Operates radios and computer terminals to receive and transmit information.
• Multi-tasks by sourcing real time video footage, gathering intelligence information from databases, and communicating with Police Officers, often during stressful situations.
• Makes sound decisions and quickly reacts positively under stressful conditions which may include the life or well-being of a citizen or public safety member who is in danger.
• Operates and reviews incoming video feed to determine urgency in response.
• Conducts searches through various databases to gather pertinent information on vehicles, neighborhoods, suspects, or addresses as needed.
• Comprehends and makes inferences from written material including bulletins and intelligence information.
• Integrates training, experience, and knowledge in order to identify potentially dangerous situations.
• Apply Roanoke Police Department objectives, procedures, services, and operating policies.
• Clearly understands the English language and basic writing techniques.
• Ability to perform several tasks simultaneously; analyze situations quickly and objectively; have or acquire a working knowledge of the geography and organizational structure of the City of Roanoke, including streets, relative distance between streets, City boundary limits, sectors and beat areas, and various statutes and ordinances related to the duties performed.
• Comprehend, retain, and recall factual information,
• Listen to incoming calls to 911 and determine if additional information can be gathered prior to officers being dispatched; cope with emotionally tense situations which may include the death of a citizen or officer; and establish and maintain effective working relationships with the general public and City employees.

Typical Qualifications

• All employees of the City of Roanoke are expected to uphold and exhibit the Citys shared employee values of Knowledge, Respect, and Integrity.
• Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required.
• Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
• Preferred/Desirable Qualifications. Experience as a sworn law enforcement officer, police/fire dispatcher, or 911 operator is desirable. Some (6 months - 1 year) experience entering and retrieving data from open source and law enforcement databases is preferred.

Supplemental Information

EDUCATION and/or EXPERIENCE

Associates degree or equivalent from two-year college or technical school with a major in social science or police science desirable; one to three years related experience and/or training; or equivalent combination of education and experience. Possession of a valid appropriate drivers license issued by the Commonwealth of Virginia.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with groups of customers or employees of organization.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of a valid appropriate drivers permit issued by the Commonwealth of Virginia.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Overview of Benefits for Full-Time Employees:

Paid leave is time off from work available for use by an employee upon approval by supervisor. The first 24 consecutive leave hours for any illness must be charged to paid leave with additional time charged to extended illness leave. Paid leave for employees of the city shall accrue as follows:

Years of Service Hours Per Month Fire 24-hr shift Employees

0 - 4 12 19.75

5 - 9 14 22.75

10- 14 16 25.50

15 - 19 17 26.75

20 - 24 18 28.75

25 + 20 32

Extended Illness Leave: shall accrue at the rate of six (6) hours per month. Fire suppression employees shall accrue extended illness leave at nine (9) hours per month.

Funeral Leave: for family, up to three consecutive days.

Military Leave: Twenty-one work days per Federal fiscal year.

Holidays: The City provides 96 hours of annual paid holiday time.

Mental Health & Well-Being Leave: Employees receive 24 hours (Fire Suppression receives 34 hours) of Mental Health & Well-Being Leave upon hire. Certification of mental health diagnosis is not required and leave will not be paid out upon separation.

Shared Leave Bank (effective 1/1/2023): Voluntary membership for full-time Employees who will be out for an extended period of time and has exhausted all other forms of leave. Members are required to provide 8 hours of their Extended Illness per fiscal year and at least 8 hours per assessment. Assessments will be limimted to 4 times per fiscal year (max of 40 hours per fiscal year).

Health Insurance: Four coverage types are available: Employee only, Employee + 1 Child, Employee + Spouse and Family. Coverage is available through payroll deduction.

Additionally, the city offers the following three Aetna Health Plan Options:

PPO 750 Provides 100% coverage for preventive care; lower deductible and out-of-pocket maximums than other medical plans; and has higher employee premiums. This is comparable to the current insurance program.

PPO/HRA 1500 Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than the PPO 300 plan; has lower employee premiums than the PPO 300 plan; and the employer makes contributions to an account through a Health Reimbursement Arrangement (HRA). The City of Roanoke contributes $500 for employee only coverage and $1,000 for all other tiers. Contributions are pro-rated dependent upon enrollment date.

PPO/HDHP-HSA Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than other medical plans; has lower employee premiums; and both the employer and the employee make contributions to a Health Savings Account (HSA) to pay for medical expenses which apply to the deductible. The City of Roanoke contributes towards the Health Savings Account (HSA), $1,600 for employee only coverage and $3,100 for all other tiers. Contributions are pro-rated dependent upon enrollment date.

Optum RX (Pharmaceutical Benefits Manager) - Manages pharmacy benefits, processes employee pharmacy claims and answers employee pharmacy benefit questions.

Aetna Health Plan 2026 Monthly Rates

PPO 750

Employee Only: $81.94

Employee + Child: $306.26

Employee + Spouse: $718.38

Family: $785.44

PPO/HRA 1500

Employee Only: $53.06

Employee + Child: $260.06

Employee + Spouse: $660.64

Family: $669.94

PPO/HDHP-HSA

Employee Only: $25.10

Employee + Child: $195.72

Employee + Spouse $547.88

Family: $550.56

Dental Insurance: Four coverage types are available: Family, Employee and Spouse, Employee and Child, and Employee only. Coverage is available through payroll deduction.

Delta Dental 2026 Monthly Rates

Employee: $2.80

Employee/Child: $18.88

Employee/Spouse: $18.88

Family: $49.36

Life Insurance: Paid by the City at no cost to employees. Coverage is equal to the annual salary rounded to the next highest thousand and then doubled. For an accidental death, the coverage would be twice this amount.

Optional Life Insurance: Paid by the employee. Various amounts of coverage, including family members, available through payroll deduction.

Long Term Disability Insurance: Designed to provide a monthly benefit to assist employees with bills and maintaining a standard of living when disabled as a result of a covered sickness or injury. Coverage is available through payroll deduction. Annual cost is your annual salary multiplied by .00255. This amount is half of the total premium and the City pays the other half.

Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program. Employees vest in the employer component of either plan upon completing five (5) years of service.

Defined Benefit Pension Plan: Normal retirement after 55th birthday, and when combination of age and creditable service equals 85; or, 65th birthday if completed at least five years of creditable service. For sworn officers in Police and Fire/EMS, normal retirement after 50th birthday, and when combination of age and service equals 75; or, 65th birthday or older with 5 years of creditable service. An annual retirement benefit equals 2.0% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. Early retirement options are available and reductions may apply based on age and service.

Hybrid Program: Provides the characteristics of the traditional pension plan with that of a deferred compensation plan. The pension plan provides an annual benefit equaling 1% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. The deferred compensation component provides for the employee contribution to be deposited in an account directed by the member. The combination of the two components is structured to provide approximately the same actuarial benefit as the Defined Benefit Pension Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.

Sheriffs Department Employees are covered b the Virginia Retirement System (VRS). Previous service covered by VRS may be portable to the Roanoke Retirement System.

Retirement Health Savings Plan: All employees contribute 1% of salary to a 401(h) health savings account. Employees vest in the City match of 1% upon completing five (5) years of service. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this plan for participating employees.

Deferred Compensation: Employees may voluntarily contribute salary deferred dollars into a City Sponsored 457 Plan. International City Management Association - Empower provides the third party administration of this deferred compensation plan for participating employees.

Flexible Spending Account: Allows employees to set aside pre-tax dollars from their pay checks to pay for child care and/or medical and dental expenses not covered by the Citys health care or dental plans. You may also set aside pre-tax dollars to cover certain transit or parking expenses. Keep in mind only transit or parking expenses may be rolled over from year to year.

Virginia College Savings Plan: Two plans to choose from at a reduced application fee, Virginia Prepaid Education Program and the Virginia Education Savings Trust.

Employee Health Services: The City employee health services provides medical care for employees, retirees, and eligible spouses.

Employee Assistance Program (EAP): Support services available to assist employees facing life challenges.

Pay Days: Direct deposit is required for all new employees. Paid bi-weekly, 26 pay periods per year.

Vision Insurance: Paid by the Employee. Includes annual routine eye exam, discounts on eyeglass frames, eyeglass lenses and contact lenses.

CEC 2026 Monthly Rates

Employee: $6.68

Employee/Spouse: $12.69

Employee/Child(ren): $13.36

Family: $19.71

Voluntary Benefits: Critical Illness, Accident Insurance and Hospital Indemnity Insurance is offered by The Hartford. CHUBB offers Cancer Advocacy, Life Insurance and Long-Term Care. Identity Protection if offered through LegalShield and IDShield. Personal loans are offered through Purchasing Power and Kashable. Pet Insurance is offered through PetPartners. All voluntary benefits may be payroll deducted.

Employer City of Roanoke, Virginia

Address 215 Church Avenue S.W. Rm 212

Roanoke, Virginia, 24011

Phone 540-853-2231

Website http://roanokeva.gov/jobs