Real Time Crime Center Operator (RTCC) Operator

Real Time Crime Center Operator (RTCC) Operator

Salary

$51,334.40 - $53,539.20 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2601304

Department

Police

Division

PD-Real Time Crime Center

Opening Date

07/20/2026

Closing Date

8/3/2026 11:59 PM Mountain

Bargaining Unit

CL

• Description
• Benefits
• Questions

Position Summary

Receive, evaluate and transmit information via telephone, computer and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; utilize computer-aided dispatch and other computer systems; quickly analyze multiple data sets; recognize and exploit relevant intelligence; maintain access to, and security of, highly sensitive materials and information; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility. Provide tactical and strategic intelligence, analyze crime records, query and analyze various criminal, commercial, homeland security and open source databases and develop intelligence products including, but not limited to bulletins and threat assessments.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essentialfunctions may include, but are not limited to the functions listed below. Mustbe able to perform the essential functions of the job with or without areasonable accommodation.

• Receive and interpret coded information via a computer-aided dispatch (CAD) system, telephone, multi-channel radio.
• Read/interpret maps in order to assist in locating certain geographical areas using an Albuquerque street map, New Mexico State map, city and county maps, and various computer mapping systems; interpret telephone or radio call locations from maps by applying knowledge of various highway systems and geographies in order to provide appropriate and timely assistance.
• Accurately input, update, request and transmit queries information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence, and/or drivers license and vehicle registration checks by typing on a computer keyboard.
• Review daily bulletins (i.e. All Points Bulletin (APB) summary, Attempt to Locate(s) (ATLs) by reading bulletin summaries, incident cards, and teletypes in order to remain current on wanted suspects, stolen vehicles, and other officer safely issues.
• Maintain awareness of other activities in the Real Time Crime Center (i.e. 9-1-1-calls, critical incidents, etc.) in order to connect related information and provide additional support should it be necessary by visually and audibly monitoring work environment.
• Maintain security and integrity of all information contained at the Real Time Crime Center.
• Monitor, collect, collate, evaluate and analyze crime data for trends and patterns.
• Communicate effectively with end users.

SUPPLEMENTAL FUNCTIONS:

• Appear in court as subpoenaed.
• Review shifts activities at end of shift with relieving operator to ensure accurate exchange of information (i.e., review of status sheets, patrol schedules, notes, etc.)
• Remain current on job specific procedures through attending training courses in order to apply appropriate methodologies.
• Perform related duties and responsibilities as required.
• Perform additional related and essential duties as assigned.

Minimum Education, Experience And Additional Requirements

Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

High school diploma or GED; and

Four (4) years of experience in any combination of the following areas:

• data analysis
• computer-aided dispatch
• utilization of law enforcement database
• dispatching
• computer-aided research

Experience working in a public safety environment preferred.

ADDITIONAL REQUIREMENTS:

Possession of, or ability to obtain, NCIC Certification, within six (6) months from date of hire.

Possession of National Incident Management System (NIMS) Certification preferred. Successfully pass the National Criminal Intelligence Recourse Centers 28 CFR Part 23 training within six (6) months from date of hire.

Satisfactory complete on-the-job training and pass the Real Time Crime Center Certification exam.

Holidays, evenings, weekends, irregular flexible hours and shift work may be required with possible extension of shift hours at times with short notice

Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.

Working Conditions

Environmental:

Office environment; exposure to computer screens.

Physical:

Essential and supplemental functions may require maintaining physical condition necessary for sitting for prolonged periods.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Do you possess experience working in a public safety environment?

• Yes
• No

02

Do you possess a National Incident Management System (NIMS) Certification?

• Yes
• No

03

Are you able to work holidays, evenings, weekends, irregular flexible hours and shift work may be required with possible extension of shift hours at times with short notice?

• Yes
• No

04

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

05

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV