REACH Referral & Entry Coordinator

Primary duties include receiving and processing referrals, requesting, evaluating and maintaining individual records, providing program overview to referral sources, establishing rapport with individuals, families, and systems within catchment area, and maintenance of individual services database. · Collaborates with Case Managers, Clinical Home Providers, CSB representatives and/or applicable crisis responder (Emergency Services, Mobile Crisis Teams, Law Enforcement, Hospital Emergency Departments, Walk-in Crisis, etc.).

POSITION DESCRIPTION

 Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

 

Position Summary:

The referral and entry coordinator plays a key role in facilitating the referral process. This position supports the assistant program director by evaluating the eligibility determination of individuals served by the REACH program.Primary duties include receiving and processing referrals, requesting, evaluating and maintaining individual records, providing program overview to referral sources, establishing rapport with individuals, families, and systems within catchment area, and maintenance of individual services database. This position also supports the mobile crisis team by participation in on call duties as needed.

 

Why Join Us? 

 

As a part of our mission, we help our team members embrace their potential, build resilience, and thrive! You will benefit from ongoing professional growth and development as you work alongside leaders of clinical excellence in mental health and substance use services that care about your success.

 

We also offer a full benefits package for benefits-eligible positions.

 

Compensation & Benefits  

 

• Competitive salary: $60,000 to $65,000 for this full-time exempt position 
• Generous paid time off and paid holidays
• Full benefits package including Medical, Dental, and Vision benefits
• Life and Disability Insurance(company paid)
• 403(b) Retirement Plan 
• Employee Assistance Program and legal services support 
•  Public Service Loan Forgiveness (PSLF) qualifying employer 
•  Supervision for licensure

 

Essential Job Duties:

·       Implements REACH supports for individuals with intellectual/developmental disabilities and co-occurring mental illness or behavioral health needs and those persons over 18 years of age who are not formally diagnosed with an I/DD Diagnosis

·       Collaborates with Clinical Director to evaluate diagnostic criteria and determine client eligibility in accordance with program standards.

·       Creates and maintains spreadsheets and other data tools for data collection, reporting purposes, and case assignments.

·       Facilitates opening/closure processes of REACH clients in electronic health record, data reporting system, internal tracking system, and client notification.

·       Maintains linkages and relationships with community partners.

·       Participates in daily triage meetings and other required meetings with Team Members, REACH Director, Assistant Director, CTH staff and other applicable parties.

·       Collaborates with Case Managers, Clinical Home Providers, CSB representatives and/or applicable crisis responder (Emergency Services, Mobile Crisis Teams, Law Enforcement, Hospital Emergency Departments, Walk-in Crisis, etc.).

·       Collects and enters required data and produces documentation on administrative and service delivery and overall utilization of REACH services within established timeframes and according to set protocols.

·       Participates in mobile crisis on call rotation as needed.

·       Other duties as assigned/required.

 

What we are looking for:

·       Licensed or Licensed-Eligible as a LCSW, LPC, LMFT

·       Experience in intellectual/developmental disabilities, including programming for individuals with significant behavioral needs.

·       Knowledge of the MH and I/DD systems of care.

·       Knowledge and ability to utilize computer word processing and data programs including but not limited to Microsoft Office Suite, Web-based data entry, etc.

 

Equipment Used:

Standard and mobile office equipment: laptop, fax, smart phone, scanner, printer, copier, tablet.

Use of personal transportation may be required.

 

Essential physical requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Must be able to lift and move items weighing up to 50 pounds, and provide physical assistance to individuals with mobility needs as required by program activities.
• Must be able to hear within normal conversational ranges (with or without assistive devices).
• Must be able to communicate clearly and audibly to provide crisis prevention, intervention, and de-escalation support.
• Must be able to observe individuals and program environments to ensure safety and provide appropriate support (with or without visual accommodation).
• Must possess a valid, unrestricted driver’s license appropriate to state requirements and be able to operate a motor vehicle safely for work-related travel.
• Must possess sufficient visual acuity to read and prepare written correspondence, review detailed data, and assess the accuracy and completeness of work.
• Must be able to perform the essential cognitive and physical functions of the job, including sitting or standing for extended periods, operating a computer, using standard office equipment, and performing repetitive hand motions.

 

Environment: 

Work is performed in both facility-based and community settings. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Work may occur in varied environments, including office spaces, program sites, and community locations.
• Travel between program and partner locations is required.
• The position may involve exposure to outdoor weather conditions and other environmental elements during travel or community-based activities.
• Noise levels and environmental conditions may vary depending on work location and program activity.

 

 

Ready to Apply? 

 

Join a team where work isn’t just something you do — it’s a purpose. Bring your expertise to a mission that matters. Apply now at www.eastersealsPORT.com or send your resume to 

recruiter@eastersealsucp.com

. 

 

**Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!**

 

About Easterseals PORT Health  

 

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.  

 

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.   

 

Applicants of all abilities are encouraged to apply!