Summary
The Retail Clerk at Rainbow Omega Garden & Gift Shop is a part-time position responsible for providing exceptional customer service, maintaining a clean retail environment, and driving sales of gift shop inventory. This role focuses on the "front-of-house" experience, ensuring every visitor feels welcomed and the shop is curated, organized, and professional. This position does not involve plant care or greenhouse production.
Work Schedule
- Status: Part-time.
- Hours: Approximately 15–25 hours per week.
- Availability:
- Must be available for shifts during standard shop hours: Monday – Friday, 8:00 AM – 4:00 PM.
- Saturday availability (8:00 AM – 2:00 PM).
- Periodic availability for seasonal events, such as holiday sales or local festivals, is required.
Duties
- Warmly greet all visitors; provide helpful information regarding gift shop merchandise; efficiently process sales transactions, orders, and returns.
- Assist in creating and stocking seasonally themed displays for home décor and gift items; ensure all inventory is priced correctly and visually appealing.
- Maintain daily cleanliness of the shop and checkout areas, including sweeping, dusting gift displays, and sanitizing high-touch surfaces.
- Assist the Manager in receiving new shipments of retail gift products; help maintain accurate inventory counts and report low-stock items.
- Assist customers with carrying and loading retail purchases (such as pottery or bagged goods) into their vehicles.
- Accurately compile daily receipts (cash, checks, and credit cards) for the Manager/Business Office at the end of each shift.
- Maintain a hazard-free shopping floor and report potential safety concerns immediately.
- Assist with shipping retail orders and participate in various community festivals or off-site sales events throughout the year.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding how job relates to others; uses resources effectively.
Resident Care – Knows each resident personally in order to serve his or her individual needs; manages difficult or emotional resident situations; exhibits sensitivity to the emotional needs of residents and their families; able to be flexible and to adapt to immediate needs of residents; responds promptly to resident needs; solicits resident feedback to improve service; responds to requests for services and assistance; meets commitments.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when handling emergencies or dealing with emotional topics.
Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; keeps others adequately informed; works cooperatively in group situations; works actively to resolve conflicts.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.