Raider Shop Manager

The Raider Shop Manager leads all in-store and online operations of the Raider Shop at Regis Jesuit High School, ensuring an efficient, customer-focused experience that supports the school's financial, operational, and branding goals.The Manager oversees scheduling for both the role and a Sales Associate, while actively analyzing and improving both online and in-store operations with a focus on customer service and profitability.

This role requires strong organizational and operational leadership skills, with the ability to manage multiple priorities across retail and e-commerce. The position is part-time, averaging 20 – 25 hours per week from mid-July through mid-May and 2 – 5 hours per week from mid-May through mid-July for planning and administrative support. It is year-round and reports to the Chief Financial Officer and within the Business Office. The starting salary is $28/hour, and full benefits are available. To learn more about Regis Jesuit High School and to review our benefits, please click here.

This posting will remain open until a qualified candidate is selected. Interviews will not begin until after July 6.

Retail Operations & Events

• Oversee and actively participate in daily store operations, including customer service, cashiering, merchandising, and restocking
• Lead planning and execution of high-volume retail events, including staffing, expanding store layout, setup, and transaction flow
• Monitor operations in real time and resolve escalated issues as needed
• Prepare work orders for repairs and maintenance of the store

Scheduling & Staffing

• Develop and manage schedules for Manager and Sales Associate
• Ensure appropriate staffing coverage for daily operations and events both at the store and for planned pop-up events
• Provide direction, training, and performance oversight for Sales Associate
• Adjust schedules based on school calendar needs and peak retail periods

Inventory Receiving, Merchandising, & Management

• Plan for and order inventory as required
• Receive and process incoming merchandise shipments
• Verify accuracy of orders against purchase documents
• Tag, price, and prepare merchandise for sale
• Maintain organized, visually appealing product displays
• Conduct regular audits to support year-end reporting and implement process improvements to increase accuracy and efficiency
• Evaluate and determine the need for the addition or deletion of items to be stocked in the store; maintain current knowledge of changes and trends in the store/retail market; research and evaluate market trends and needs

E-Commerce Website & Shopify Management

• Manage and maintain all aspects of the Shopify environment, including both customer-facing storefronts and backend administrative systems
• Maintain accurate product listings (pricing, descriptions, images, categories, variants)
• Oversee promotions, homepage updates, and seasonal merchandising
• Ensure alignment between online and physical inventory systems
• Configure shipping methods, pickup options, and fulfillment workflows to ensure operational efficiency
• Monitor sales performance using analytics and apply insights to improve merchandising, purchasing, and inventory planning
  • Turn inventory 2.5 to 4 times per year
  • Utilize strategic timing for sales to manage inventory
• Troubleshoot platform issues and stay current on system updates

Oversight of E-Commerce & Order Fulfillment

• Oversee execution of online order fulfillment (shipping and in-store pickup) to ensure accuracy and timeliness
• Ensure alignment between online inventory and in-store stock levels (with help from Sales Associate)
• Monitor customer communication related to orders, pickups, and inquiries
• Address escalated customer issues and ensure timely resolution
• Maintain efficient fulfillment workflows and identify opportunities for process improvement

Financial Planning and Reporting

• Develop and submit annual and/or seasonal (multi-phased) buying plans to the CFO and Controller.
• Align purchasing decisions with budget guidelines, sales trends, and school priorities
• Prepare and maintain records of departmental budget, annual sales and expenses; review and evaluate sales figures against budget to assure compliance with budgetary controls and perform needed adjustments; prepare and maintain a variety of records and reports related to sales, purchases, inventory and budgets
• Review transactions monthly with the Business Office to ensure accuracy
• Conduct audits and improve inventory accuracy and efficiency
• Review transactions and vendor invoices for accuracy

Vendor & Purchasing Management

• Manage vendor relationships to support product variety and pricing accessibility
• Ensure merchandise aligns with school needs, brand standards, and student demand

Marketing & Communications

• Work closely with the Communications Office to promote the Raider Shop on the website with appropriate email blasts and via social media
• Support messaging across newsletters, announcements, email, internal platforms, and social media
• Ensure timely communication of store events, launches, and promotions
• Align marketing efforts with sales goals and seasonal priorities

Market Awareness & Strategy

• Monitor competitive landscape and identify opportunities to strengthen market position
• Develop strategies to mitigate competition, including partnerships and collaborative opportunities where appropriate

Technical Support & Troubleshooting

• Identify and resolve hardware and software issues in high-pressure environments
• Minimize operational disruptions and ensure continuity of service during peak periods

Cross Department Collaboration

• Support key school initiatives including back-to-school and graduation retail needs

Professional Responsibilities

• Train and support staff and volunteers as needed
• Work effectively with faculty, staff, students, parents, and external partners
• Maintain high standards of professionalism, customer service, and accountability
• Support school mission and participate in community events as appropriate

Requirements (Education, Experience, Required/Preferred Skills)

• Any combination equivalent to: Bachelor's degree in business, accounting, marketing or related field and three years managerial experience in retail environment
• Basic knowledge of budgeting and best practices of business management
• Knowledge of merchandising, planning, stock, and inventory control management
• Knowledge of internet retail sales (Preferred)
• Strong background in social media marketing (Preferred)
• Display and promotion experience
• Knowledge of financial record-keeping management (Preferred)

Work Conditions

• Lifting boxes up to 50 lbs
• Bending and stretching to stock merchandise
• Standing for extended periods of time