Clinical Support, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Demographics, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Hospital, Maintain Compliance, Medical Terminology, Outpatient Care, Patient Registration, Radiology, Reimbursement, Schedule Development
LOCATION
Akron, OH
POSTED
10 days ago
Full-Time, 40 Hours/Week
Day Shift
Onsite
Summary:
Serves as first point of contact for coordinating Radiology Services for out-patients, internal and external providers and other clinical and support staff. As a team member, you will work to provide the best care and services, to ensure customer satisfaction and a positive patient experience, upholding the Akron Children's Hospital's culture and values.
Responsibilities:
Manages complex scheduling and coordination of services for Radiology appointment requests.
Responsible for knowledge and understanding of clinical criteria warranting specific Radiology orders, and scheduling according to the Department of Radiology guidelines.
Responsible for verifying and ensuring that all patients' physician orders are received, written and ordered correctly and in accordance with Radiology guidelines and protocols.
Ability to communicate STAT results to providers and patients, while maintaining HIPPA compliance and demonstrating sensitivity to the patients and families.
Gathers appropriate registration information, including demographic and insurance verification to expedite the Authorization/ Pre-Certification process and to achieve optimal reimbursement.
Greeting and registering outpatients for their appointments that includes gathering accurate demographic and financial information or scheduling of walk-in patients.
Other duties as required.
Other information:
Technical Expertise
Experience working with all levels within an organization is preferred.
Experience in healthcare is preferred.
Basic knowledge of medical terminology and patient scheduling experience preferred.
This position requires excellent communication skills.
Education and Experience
Minimum of 1 year experience in patient registration, scheduling, office, or a customer service role, using computers, required.
High School Diploma or GED required.
CHAA (Certified Healthcare Access Associate) or related medical certification a plus.
This position requires telephone work, customer interface, the ability to work independently and use sound judgement