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Quoting Specialist

PRAB

Kalamazoo, Michigan

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JOB DETAILS
SKILLS
AutoCAD, Communication Skills, Customer Service Management, Customer Support/Service, Detail Oriented, Problem Solving Skills, Technical Consulting, Technical Support
LOCATION
Kalamazoo, Michigan
POSTED
4 days ago

 

Job Description Overview 

The Customer Service Quoting Specialist is responsible for effectively communicating with customers, preparing and processing quote requests, sending quote acknowledgements, and clearly explaining quoted parts and their functions. This position reports to the Customer Service Supervisor.

Qualifications 

  • Dedication to excellence and quality output

  • Honest, Reliable, and irreversible Integrity

  • Experience with Microsoft Office Software 

  • Experience reading blueprints is a must

  • AutoCad is a plus 
  • Strong Attention to detail

 

Responsibilities

The following activities are  in this position:

  • Promoting excellence throughout the department

  • Locate drawings and reference information using computer and paper files

  • Use Visual Estimating window and accurately enter parts/service for quotes

  • Ability to assess customer requests, identify the correct part needed to resolve issues, and consult with technical support or engineering as .

  • Maintain a positive attitude when dealing with difficult customers

  • Ability to place orders in Visual, following the Parts Order Entry SOP

  • Simple releasable part quotes need to be completed within 24 hours of receipt

  • Proper disposal and handling of Proprietary documents

  • Other duties as assigned


About the Company

P

PRAB