Quicklane Service Advisor

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OUR HIGH VOLUME QUICKLANE DEPT HAS AN OPENING FOR AN EXPERIENCED ADVISOR TODAY. 

Huntersville Ford wouldn’t be the industry leader we are without our successful service sales team. We are seeking a quality service salesperson / advisor to join our team. Our ideal candidate has a desire to win and enjoys working with people. We’re seeking a quick learner with strong listening and communication skills, and someone with a presence who can showcase excellent customer service. 

Objectives of This Role

• Represent our company, with a comprehensive understanding of our offerings
• Maximize the sales performance by establishing strong relationships with customers
• Sell additional work or needed maintenance
• Maintain a high customer experience score
• Meet weekly, monthly, and annual sales and maintenance penetration quotas
• Adjust sales techniques based on interactions and results in the field
• Occasionally schedule follow up service appointments

What We Offer

• Competitive pay and bonus structure
• 401k with company contribution available
• Immediate PTO Days upon hire start date
• Career advancement opportunities, promote from within
• Paid Training
• Free Health Insurance option Available
• Dental, and Vision Insurance Available
• Short and Long Term Disability Insurance
• Earned Paid Vacations and Holiday Pay
• Employee appreciation celebrations
• Employee discounts on products and services
• Family owned and operated
• Long term job security

Who We Are

The Krause Auto Group is made up of a collection of family-owned dealerships, all scattered throughout the great states of Georgia, North Carolina, Florida and South Carolina. Not only do we take good care of our guests, but the Krause Auto Group also takes pride in the long-term success of our employees. We have continued to grow in both robust and challenging times — we believe in long-term employees and promoting from within whenever possible. The growth of our employees is as important to us as the growth of our company. That mindset of taking care of our employees has been embraced by the Managing Partner of Huntersville Ford, Stacy Cowan, who has helped create a family like atmosphere in our Huntersville, NC location.

Required Skills and Qualifications

• Dealership and/or aftermarket service advisor experience
• High school diploma or equivalent
• Excellent communication, interpersonal, telephone, computer and organizational skills
• Experience in dealing with customer objections
• Ability to analyze opportunities and read situations well
• Must pass pre-employment testing to include background check, driving record check, and drug screening.

Preferred Qualifications

• Ford experience
• CDK experience

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.