Automotive Sales, Business Practices, Community Relations, Computer Skills, Consulting, Cost Estimates, Customer Satisfaction, Customer Support/Service, Dental Insurance, Disability Insurance, Flexible Spending Accounts, Genetics, Life Insurance, President's Club, Pricing, Repair Orders, State Laws and Regulations, Vision Plan
LOCATION
Richmond, VA
POSTED
3 days ago
Talley Job Opportunity
We are a family-owned company with two locations proudly serving the Richmond area for nearly 50 years. We know happy employees make happy customers! We strive to be transparent and authentic in these relationships - treating others as we would expect to be treated. Our team enjoys training programs, a fantastic culture, and opportunities for advancement. Before you look anywhere else, Talk to Talley!
What We Offer:
Medical, dental, and vision insurance
Health Savings Account (HSA) with company match
Flexible Spending Account (FSA)
Disability/life insurance
401(k) plan with company match
PTO
Paid holidays
Employee/family discounts in all departments
Dealer participation in uniform and all logo attire
Eligible for D Plan pricing from Ford on new vehicle purchases
Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
Requirements:
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
About Us:
Since the beginning, Bill Talley Ford's success has been attributable to our employees who have offered a consistent high level of customer service. We are a leader among the metro Richmond Ford dealers, having won the Ford President's Award numerous times, in addition to being the first Ford dealer in metro Richmond to ever achieve the Chairman's Award, which is the highest honor. More recently, we have been named the Best New Car Dealer by the Richmond Times-Dispatch for 3 years in a row and placed as the Best Used Car Dealer in 2023.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.