Quick Lane Service Advisor

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Whaling City Ford is seeking a dedicated Quick Lane Service Advisor to join our team in New London, CT. In this role, you will be the primary point of contact for customers seeking quick and efficient vehicle maintenance and repair services. You will assist customers by understanding their needs, providing service recommendations, and ensuring a seamless and positive experience throughout their visit.
Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately diagnose service needs.
• Provide clear explanations of recommended services and associated costs.
• Schedule appointments and manage workflow to maximize efficiency and customer satisfaction.
• Maintain strong knowledge of Quick Lane services, promotions, and warranty policies.
• Collaborate with technicians to ensure timely completion of repairs and maintenance.
• Process payments and generate necessary paperwork with accuracy.
• Maintain a clean and organized service advisor area.

• Previous experience in automotive service advising or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic knowledge of automotive systems and repairs is a plus.
• Proficiency with computer systems and software related to service management.
• Valid driver's license.

• Competitive salary range of $40,000.00 - $60,000.00 per year, paid weekly.
• Comprehensive health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on vehicle services and parts.
• Opportunities for career growth and professional development.

• Greet customers promptly and professionally, answering questions and addressing concerns related to vehicle services.
• Assess customer needs and provide accurate estimates of services required.
• Coordinate with service technicians to ensure timely and quality repairs and maintenance.
• Manage customer communications throughout the service process, including follow-ups and updates.
• Maintain detailed records of vehicle services and customer interactions in the dealership management system.
• Promote additional services and products that meet customer needs.
• Ensure adherence to all company policies, health, and safety regulations.

• High school diploma or equivalent; additional automotive-related training is a plus.
• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills, including knowledge of dealership management software.
• A commitment to providing outstanding customer service.

• Competitive salary range of $40,000.00 - $60,000.00 per year, paid weekly.
• Opportunities for professional development and career growth.
• Health insurance and retirement benefits.
• Paid time off and holidays.
• Supportive and team-oriented work environment.

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent