Queenstown Golf Resort | Housekeeping Supervisor

Queenstown Harbor Golf Resort| A Vivamee Hospitality Property

About Our Culture – Vivamee Virtues

The culture at Queenstown Harbor Golf & Resort is built on our shared core VIVAMEE Virtues: JOY, HUMILITY, & MINISTRY.

Joy means we are a true team that enjoys serving others and winning together. We take pride in delivering exceptional service and celebrating a job well done. Humilityy means we recognize the dignity of every team member and guest. We strive to be helpful, remain open to learning, and are not afraid to ask for help or admit mistakes. Ministry means our hospitality is intentional—we create meaningful, caring experiences that can uplift and restore both our guests and one another.

We hire, reward, and recognize team members based on these virtues. Alignment with these values is essential to success on our team.

Position Summary

Queenstown Harbor Golf Resort is seeking a detail-oriented and hands-on Housekeeping Supervisor to lead our housekeeping operations and deliver an exceptional guest experience. This role oversees daily housekeeping functions, ensures high standards of cleanliness, and develops a high-performing team aligned with Vivamee’s values.

We are looking for a team member who leads with Joy, operates with Humility, and approaches their work as Ministry—serving both guests and team members with care and excellence.

Key Responsibilities

• Lead and manage daily housekeeping operations, including guest rooms, public spaces, and laundry
• Hire, train, coach, and motivate a diverse housekeeping team
• Conduct routine inspections to ensure cleanliness, safety, and quality standards are consistently met
• Collaborate with Front Desk and Maintenance teams to ensure timely room readiness
• Monitor inventory levels and manage procurement of supplies and linens
• Address guest concerns and resolve service issues with professionalism and care
• Maintain labor standards, scheduling efficiency, and departmental budgets
• Ensure compliance with all health, safety, and sanitation regulations
• Foster a team culture rooted in respect, accountability, and Vivamee’s core virtues

Qualifications

• 3+ years of housekeeping experience in hospitality (hotel or resort preferred)
• 1+ years of supervisory 
• Strong leadership, communication, and organizational capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience with scheduling, inspections, and inventory control
• Flexibility to work weekends, holidays, and seasonal fluctuations

Preferred Qualifications

• Experience in a resort, boutique, or lifestyle hospitality environment
• Familiarity with hotel property management systems (PMS) or housekeeping software
• Demonstrated commitment to guest service excellence and team development

Compensation & Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance (if applicable)
• Paid time off
• Employee discounts and resort perks
• Opportunities for professional growth within Vivamee Hospitality

Why Join Queenstown Harbor Golf & Resort?

Queenstown Harbor Golf & Resort offers a unique opportunity to work in a beautiful waterfront golf destination known for exceptional guest experiences. Join a team committed to service excellence, collaboration, and purpose-driven hospitality rooted in the Vivamee virtues of Joy, Humility, and Ministry.

Disclaimer

This job description is not intended to be all-inclusive. Management reserves the right to adjust duties as needed based on business demands.

Queenstown Harbor Golf & Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, reasonable accommodations may be provided to qualified individuals.