| Location | Auburn Hills, MI |
The North America Quality organization is seeking a Control Tower Manager to lead a high-impact team based at the Headquarters & Technical Center in Auburn Hills, MI.
This leadership role is responsible for driving the identification, investigation, and resolution of warranty-related issues impacting customer satisfaction. The Manager will lead a cross-functional team and collaborate closely with Engineering, Supplier Quality, Manufacturing, and Service organizations to ensure timely root cause identification and resolution of field concerns.
The ideal candidate is a strong people leader with deep automotive quality experience and a passion for continuous improvement, data-driven decision-making, and delivering best-in-class customer outcomes.
Key Responsibilities:
Lead, develop, and mentor a team responsible for warranty issue identification, triage, and early-stage problem-solving
Drive the identification and analysis of field issues through part inspections, vehicle evaluations, and data insights
Establish priorities and ensure effective validation of clean points and assignment of responsible functional areas
Oversee and approve triage recommendations, ensuring clear and actionable handoff to downstream engineering and quality teams
Partner cross-functionally with Engineering, Supplier Quality, Manufacturing, and Service to ensure alignment and timely issue resolution
Implement and sustain continuous improvement initiatives to enhance quality processes, response times, and problem resolution effectiveness
Monitor key performance indicators (KPIs) and drive accountability to meet organizational quality targets
Support a culture of accountability, collaboration, and innovation within the team
Basic Qualifications:
Bachelor's degree in Engineering
8+ years of experience in Product Engineering, Quality, or a related discipline
2+ years of leadership experience, including direct team management
Strong problem-solving skills with experience in root cause analysis methodologies
Excellent written, verbal, and presentation skills
Broad automotive systems knowledge
Experience working in a team-oriented, cross-functional environment
Proficiency in Microsoft Office applications, including Excel and PowerPoint
Preferred Qualifications:
Master's degree in Engineering or a related field
Shainin RedX Black Belt or equivalent advanced problem-solving certification
Six Sigma Green Belt, Kepner-Tregoe, or similar
Design for Six Sigma (DFSS) experience
Project Management certification (PMP or equivalent)
Working knowledge of TeamCenter or similar PLM systems
Strong understanding of GD&T and engineering drawings
Experience in testing, validation, or test method development