Quality Technician

• Manage and resolve Out-of-Box Failures (OBF) and customer-reported issues.
• Investigate root causes with manufacturing, staging, and deployment teams.
• Ensure fast, closed-loop resolution to prevent repeat issues.
  
  

• Analyze quality trends, failure patterns, and operational gaps.
• Maintain and manage quality databases and reporting systems.
• Translate data into actionable insights and prioritized improvements.
• Develop, integrate, and maintain hardware and software test platforms for ATM test systems.
• Design and execute automated and manual tests for system validation and verification.
• Collaborate with cross-functional teams to diagnose issues and implement corrective actions.
• Analyze test results and generate reports to support engineering decisions.
• Maintain and update technical documentation, test records, and procedures.

• Promote adherence to manufacturing and staging quality processes.
• Ensure documentation, workflows, and testing protocols meet standards.
• Identify breakdowns and implement process corrections at scale.
  
  

• Collaborate with Manufacturing, Services, Field Deployment, and Customer Fulfillment.
• Act as a quality advocate, influencing teams to adopt better practices.
• Provide technical guidance and support where needed.
  
  

• Define and present quality metrics and performance KPIs.
• Identify opportunities to improve product reliability and customer experience.
• Support Lean / Six Sigma initiatives and continuous improvement efforts.
  
  

• Reduction in repeat quality issues and OBF incidents.
• Faster resolution cycles for customer complaints.
• Improved manufacturing and staging compliance.
• Measurable improvements in product quality metrics.
  
  

• High School Diploma or equivalent.
• 2+ years experience in quality, manufacturing, or technical operations.
• Proficiency with Microsoft Office (Excel strongly preferred).
  
  

• Associate’s or Bachelor’s degree (Technical or Engineering-related field preferred).
• Experience with ERP/MRP systems.
• Strong data analysis and reporting skills.
• Basic knowledge or academic exposure to test and system engineering concepts, with an interest in test automation, and system validation.
• Exposure to Lean, Six Sigma, or continuous improvement frameworks.
• Background in hardware, electronics, or manufacturing environments. 

• Direct impact on customer experience and product performance.
• High visibility across multiple business functions.
• Opportunity to develop analytics, quality, and operational leadership skills.
• Blend of hands-on problem solving + strategic improvement work.

NCR Atleos expands self-service financial access. Our innovative solutions enable financial institutions and retailers to shift more transactions to self-service and leverage our own independent ATM network—the largest in the world. Through our digital-first tech, always-on services and operational scale we optimize the branch, improve efficiency and maximize access and availability. We create exceptional banking experiences and convenient access for consumers. And your staff? They'll have it easier, too. Our expertise, operational scale and always-on services ensure you have everything you need for a comprehensive self-service channel.