Business Development, Communication Skills, Computer Skills, Customer Relations, Customer Satisfaction, Develop and Maintain Customers, Documentation, Employee Orientation, English Language, Identify Issues, Internet Portal, Inventory Management, Leadership, Lift/Move 50 Pounds, Materials Management, Microsoft Excel, Microsoft Office, Microsoft Outlook, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Safety/Work Safety, Team Lead/Manager, Team Player, Willing to Travel, Writing Skills
**Candidate MUST be willing and able to travel to various sites as needed. Reliable transportation is required***
Overall Purpose of a Sr. Team Lead
Ensure customer satisfaction by providing quality services/support and by training, developing and motivating team members
Provide leadership and guidance to site personnel
Support and maintain a positive and productive atmosphere at sites
Ensure all company and customer guidelines are upheld
May Report to
Site Manager / Site Supervisor / Sr. Site Leader / Site Leader
Responsibilities
Client relationship & Business development
- Establish and maintain relationships with customers and site personnel
- Daily communication with various stakeholders at the site level
Operations
- Assist Site Leaders or Sr. Site Leaders as needed
- Train to the Site Leader position and flex up to support in this role as needed
- Train inspectors and validate adherence to process (ie: audits)
- Communicate changes in projects and work instructions to inspectors
- Document and report non-conformances to Site Leader/Supervisor
- Make independent judgments for subjective scenarios according to project needs
- Troubleshoot and problem solve with the Site Lead/ Supervisor, for issues pertaining to process flow, new criteria, spikes/spills
- Manage material movements using inventory management tools (ie: scanners) as needed
- Work as an inspector when required
- Comply with local and company Health & Safety legislation, laws, and policies
- Comply with all site specific customer policies
Organization & management
- Facilitate communication of information within and between workgroups
- Assist in maintaining a 5S/6S working environment
Technical
- Collect and maintain company reports and data
- Utilize company web portals to record required audits and documentation
Other
- Any other duties as assigned
Knowledge, skills, abilities
Hard Skills
- Proficiency in English
- Excellent written and verbal communication skills
- Computer skills Microsoft Office (basic Microsoft Excel proficiency) and Outlook
- Proficient in the use of various gauges and measuring devices
- Demonstrated flexibility within a fast-paced challenging environment
- Ability to take initiative and handle highly sensitive and confidential material
- May require the ability to travel on a flexible schedule as needed for variable lengths of time and distances
- Walk and/or stand for long periods of time
- Lift / move 50 pounds
- Work in a repetitive environment to include one or more of the following: lift, twist, grasp, grip, reach, pull, push, bend, squat, kneel
- Work in an environment that may include exposure to extreme heat or cold, loud noises, moving mechanical parts or machinery, fumes and odors
Values and Attitude
Global team spirit
- Team player
- Caring for people
- Open-minded
Excellence
- Reactive
- Resilient to pressure
- Rigorous
Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible
Initiative
- Autonomous
- Innovative
- Daring
Requirements
Work experience
- 1+ year in Quality related position preferred
- Demonstrate leadership ability
Education background
- High School Diploma or Equivalent