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Quality Systems & Warranty Manager

Expert Connections

Greenville, SC

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JOB DETAILS
SKILLS
8D, Advanced Product Quality Planning (APQP), Analysis Skills, Claims Management, Coaching, Communication Skills, Continuous Improvement, Corrective Action, Cost Control, Cross-Functional, Customer Satisfaction, ERP (Enterprise Resource Planning), Failure Mode and Effects Analysis (FMEA), ISO (International Organization for Standardization), Improvement Metrics, Leadership, Maintain Compliance, Manufacturing, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Process Manufacturing, Production Part Approval Process (PPAP), Project Portfolio Management (PPM), Purchasing/Procurement, Quality Assurance, Quality Management, Quality Metrics, Root Cause Analysis, SAP ECC (fka SAP R/3 and SAP ERP), Systems Administration/Management, Team Player, Trend Analysis, Willing to Travel
LOCATION
Greenville, SC
POSTED
4 days ago

Our client, a global Tier 1 automotive supplier is seeking a Quality Systems & WarrantyManager to lead quality systems, warranty performance, and continuous improvement initiatives at their facility in Greenville, SC 

 

Key Responsibilities

Quality Systems & Compliance

  • Lead and maintain the Quality Management System in compliance with IATF 16949 and applicable ISO standards.

  • Oversee internal, customer, and certification audits and drive corrective actions.

  • Standardize quality processes across multiple manufacturing sites.

  • Ensure compliance with automotive quality standards and customer-specific requirements.

  • Train and coach teams on APQP, PPAP, FMEA, MSA, SPC, and other automotive core tools.

Warranty & Customer Quality

  • Serve as the primary customer contact for warranty, field quality, and customer claims.

  • Lead warranty investigations, root cause analysis, and corrective action implementation.

  • Analyze warranty trends, claim rates, and quality KPIs to drive continuous improvement.

  • Coordinate field returns, containment actions, and customer reporting.

  • Support cost recovery efforts and warranty cost reduction initiatives.

Continuous Improvement & Leadership

  • Drive quality improvement projects focused on reducing PPM, warranty costs, and cost of poor quality.

  • Partner with Operations, Engineering, Purchasing, and Supplier Quality teams to resolve complex quality issues.

  • Lead cross-functional problem-solving activities utilizing 8D, RCA, and other structured methodologies.

  • Provide leadership and development for Quality Systems, Warranty, and Field Quality personnel.

  • Report quality performance metrics and improvement initiatives to senior leadership.

 

Qualifications

  • Bachelor's Degree in Engineering, Quality, Manufacturing, or a related field; equivalent experience considered.

  • 7+ years of experience in automotive quality, warranty, or manufacturing environments.

  • Strong knowledge of IATF 16949 and automotive core tools (APQP, PPAP, FMEA, MSA, SPC).

  • Experience managing warranty claims, customer quality issues, and field performance investigations.

  • Experience with ERP systems (SAP preferred) and advanced Excel skills.

  • Proven ability to lead audits, drive corrective actions, and improve quality performance.

  • Strong analytical, communication, and leadership skills.

  • Ability to travel throughout North America as needed.

 

Why Join

  • Opportunity to make a significant impact within a growing global automotive supplier.

  • High-visibility role with direct influence on customer satisfaction and operational performance.

  • Lead quality initiatives across multiple manufacturing locations.

  • Collaborative environment with strong support from executive leadership.

  • Competitive compensation package, bonus potential, and comprehensive benefits.

  • Long-term career growth within a stable and internationally recognized automotive organization.

 

About the Company

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