Quality Systems Manager

McCarthy Building

Saint Louis, MO

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JOB DETAILS

SKILLS

Access Control, Administrative Management, Alliance/Partner Marketing, Analysis Skills, Artificial Intelligence (AI), Business Administration, Business Processes, Centralized Operations/Management, Change Requests/Orders, Communication Skills, Content Development, Content Management, Continuous Improvement, Data Processing, Detail Oriented, Document Control, Document Management, Documentation, Government Organizations, ISO 9001, Leadership, Lean Manufacturing, Lean Six Sigma, Metadata, Metrics, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Multitasking, Operations Processes, Organizational Skills, People Management, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Analysis, Process Development, Process Improvement, Profit & Loss, Project/Program Management, Publications, Quality Management, Recruiting/Staffing Agency, Regulations, Regulatory Compliance, Reporting Skills, Risk Analysis, Root Cause Analysis, Schedule Development, Source Code/Configuration Management (SCM), Systems Administration/Management, Taxonomies, Technical Leadership, Technical Writing, Usability Engineering, Willing to Travel, Writing Skills

LOCATION

Saint Louis, MO

POSTED

Today

POSITION SUMMARY

The Manager of Quality Systems is responsible for overseeing the governance, organization, and maintenance of the organization's policy and procedure content within a centralized document management system. This role ensures that policies, procedures, standards, and supporting documents are accurate, current, accessible, and compliant with organizational and regulatory requirements.

RESPONSIBILITIES

Own and administer the document management system that houses the documentation for all our organizational processes, including policies, procedures, standards, and supporting documentation
Manage technical writers to ensure clear, accurate, and comprehensive documentation of processes and procedures
Establish and enforce governance frameworks for content creation, review, approval, version control, and publication
Manage content lifecycles, including drafting support, scheduled reviews, revisions, archiving, and retirement
Ensure clear ownership, accountability, and approval workflows for all content
Maintain metadata, taxonomy, and naming conventions to support searchability and usability
Partner with shared service and operational teams to ensure content aligns with regulatory and internal requirements
Monitor content accuracy and completeness; identify gaps and drive continuous improvement
Ensure documentation is current and traceable
Train content owners and users in all aspects of the document management system usage, including governance standards and best practices
Manage system enhancements, upgrades, integrations, and user access controls
Track metrics related to change requests, content usage, review cycles, and compliance
Develop and utilize AI tools to enhance the efficiency of the document management system processes
Analyze current processes and data to identify areas for improvement
Develop and implement process improvement strategies
Collaborate with stakeholders to gather input and feedback
Monitor and evaluate the effectiveness of implemented changes
Facilitate cross-department collaboration to enhance operational effectiveness and profitability
Promote and assist problem-solving capabilities ensuring proper identification of root causes
Prepare detailed reports and presentations for stakeholders

QUALIFICATIONS

Bachelor's degree in Information Management, Business Administration, Compliance, or related field (or equivalent experience)
2+ years of experience managing a document management system or policy governance platform; proficiency in SharePoint required
Experience in Business Process Analysis Tools
Experience in managing people
Strong understanding of policy and procedure development, document control, and information governance
Proficient in Microsoft Word, Excel, PowerPoint, SharePoint
Familiarity with regulatory, compliance, or quality management environments
Excellent organizational skills and attention to detail
Strong communication and stakeholder coordination abilities
Strong leadership and management skills
Excellent written and verbal communication
Strong analytical, problem-solving, and risk assessment skills
Knowledge of process improvement methodologies such as Lean, Six Sigma, etc.
Experience in process mapping
Proficient in LucidChart and Mural
Proficient in using AI tools to search and generate content, and improve efficiency in processes
Ability to manage multiple projects and priorities simultaneously
Knowledge of ISO 9001 Standard
Ability to travel 30-50%

McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.

NOTICE TO EXTERNAL SEARCH FIRMS: McCarthy's Talent Acquisition Team is the only authorized representative permitted to engage with external search firms, staffing agencies, or other third-party recruiting partners. McCarthy maintains an Approved Agency List for recruiting partners, which is reviewed and updated annually.

McCarthy will only consider submissions from agencies with a signed fee agreement in place for the current year. McCarthy does not accept unsolicited resumes, candidate submissions, or referrals from agencies that do not meet these requirements.

If a candidate is submitted without an active agreement, McCarthy will have no obligation to pay any fees and reserves the right to contact, engage, interview, or hire such candidate(s) without any financial or other responsibility to the submitting agency. Unsolicited resumes, including those sent directly to hiring managers or other employees, will be considered the property of McCarthy.

Quality Systems Manager

McCarthy Building

Saint Louis, MO

About the Company

McCarthy Building

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